Trip Audit Specialist

Ride Connection is looking for a collaborative relationship builder to join our Trip Audit team as a Trip Audit Specialist.

The Trip Audit Specialist supports the Trip Audit Supervisor and members and partners within the Medicaid Non-Emergent Medical Transportation (NEMT) network. The person in this role is responsible for assisting with auditing vehicle provided NEMT trip and GPS data before the providers are issued payment. Trip Audit Specialists gather documentation and assure data accuracy for payment processing. The Trip Audit Specialist reports to the Trip Audit Supervisor.

This is a full-time, non-exempt position with a pay range of $24.38 - $34.27 per hour. The starting pay offered will be based on applicable experience.

Who You Are

• You value relationships and believe that relationship-building is about cultivating and sustaining meaningful connections that support and uplift everyone.
• You are known for your eye for detail. Double-checking and triple-checking are a part of how you operate.
• You are a community builder by nature. You view community engagement as key to supporting underserved communities and working with your team and teams across an organization or agency for the common good.
• You can maintain your composure in a crisis or tense situation and help others keep their cool.
• You can roll with the punches and change gears when needed. You split your attention between individual work projects, team projects, and customer service without losing a beat.
• You are a lifelong learner, always looking for and finding new nuggets of knowledge to expand how you view the world.
• You have a knack for quickly learning new technology and the ins and outs of new programs–but you’re not afraid to ask questions or seek assistance if there’s something you don’t understand.
• You understand the importance of feedback – giving feedback that is empathic and supportive and how to engage with and process feedback you receive from others.
• You are focused on the lifelong work of addressing inequities experienced by people of color, LGBTQIA2 people, low income and houseless populations, and people with disabilities.

What You’ll Do

Assist in the auditing of vehicle provided Non-Emergency Medical Transportation (NEMT) trips prior to the providers being issued payment for services. This auditing includes:

• Vetting trips for accuracy and integrity
• Understand and identify potential fraud, waste, or abuse within the Non-Emergency Medical Transportation (NEMT) program

• Prepare payment data for approved trips
• Running weekly reports for auditing specific focus areas
• Maintain a working knowledge of trip purposes, basic credentialing, funding sources, vehicle types, payment structures, service areas, and other data variations that may impact auditing.
• Work with colleagues and NEMT network partners on incoming emails and phone calls to determine how to best address various trip performance and payment issues.

Qualifications

• Strong experience and comfort with the Microsoft Office suite, especially Excel.
• At least one year of auditing or data analysis experience
• One to two years customer service experience
• Experience and comfort with using computers including learning new programs and systems
• The ability to pass a National Criminal Record Check, which includes fingerprint identification

Welcome Additional Qualifications

• Experience with advanced Excel functions, including building pivot tables, and manipulating large data sets.
• Experience or familiarity with transportation program management or demand-response public transportation.
• Experience using conflict resolution and de-escalation techniques.
• Experience, lived or otherwise, working with older adults and people with disabilities.
• Bilingual or Multi-lingual

Benefits

• Competitive pay rates with opportunities for advancement.
• Excellent benefits package, including comprehensive medical, dental, and vision insurance, an Employee Assistance Program, 403(b)-retirement plan with automatic employer contribution plus a match up to 2%, Flexible Spending Account with a $500 annual employer contribution, 140 hours of PTO in your first three years and then increases, six paid holidays, MLK Day of service, Juneteenth day of learning, 60 hours of sick leave annually, and a TriMet annual public transportation pass.
• Training and support provided to ensure your success in the role.
• The satisfaction of knowing that your work directly enhances the quality of life for members of our community.

Application Instructions

• When applying for this position, please include your resume and cover letter that share what skills and experiences you would bring to this role.
• Applications will be considered as submitted. Applications will continue to be accepted until the position is filled.

About Ride Connection

Ride Connection is a private, non-profit organization based in Portland, Oregon. We offer ways for people to access the goods and services they need to survive and thrive. By giving people the means to get around, we offer independence, health, and inclusion.

The Ride Connection network comprises a collection of agencies that serve older adults and people with disabilities and low-income individuals, and the general public by offering a variety of transportation options in Clackamas, Multnomah, and Washington counties.

Together, we provide over 500,000 rides and support more than 2,000 individuals with training and access to public transportation each year.

You can learn more about Ride Connection at www.rideconnection.org