What are the responsibilities and job description for the BDC Associate (Powersports) position at RideNow Powersports?
Freedom Powersports - Forney- a subsidiary of RumbleOn, is seeking a positively energetic BDC Associate to delight our guests, convert leads, and drive customer loyalty!
Our BDC Specialists are communication superstars as their main duty is to build customer relationships via telephone, text, and email! If you are an exceptional listener, an ace on the phone, and have handled internet sales leads, we want to talk to you! Throw in a passion for motorcycles and powersports and you may just be the perfect fit for this team!
The ideal candidate will either have experience selling motorcycles and powersports in an e-commerce setting, or be very knowledgeable about them! Generous base pay plus a performance bonus allows you to make a great living!
Responsibilities:
What RumbleOn/Freedom Powersports Offers You:
A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...
Our BDC Specialists are communication superstars as their main duty is to build customer relationships via telephone, text, and email! If you are an exceptional listener, an ace on the phone, and have handled internet sales leads, we want to talk to you! Throw in a passion for motorcycles and powersports and you may just be the perfect fit for this team!
The ideal candidate will either have experience selling motorcycles and powersports in an e-commerce setting, or be very knowledgeable about them! Generous base pay plus a performance bonus allows you to make a great living!
Responsibilities:
- Manage incoming phone calls and internet leads with requests about Powersports Vehicles and Motorcycles
- Confirm sales appointments and perform long-term follow-up on all unsold customers
- Answer incoming calls & respond to internet inquiries promptly with courtesy, honesty, accuracy and professionalism - If you cannot answer the question, make an honest effort to ensure you get the answer from the right source (no matter what they need)
- Communicate effectively with customers according to their preferred method of communication (phone, email, text) with exceptional email/writing skills
- Customer follow up and retention- Follow up with all unsold prospects daily and stay in contact with sold customers
- Keep abreast of incoming inventory and be able to operate software to locate our vehicles quickly and efficiently
- Data Entry- Maintain accurate and thorough customer information and all interactions with guests into the CRM
- Perform other job-related duties as assigned
- High School Diploma or equivalent
- Minimum of 1 year experience in a BDC/high volume call center environment
- Minimum of 1 year experience handling e-commerce sales leads
- Previous Automotive/Powersports internet sales experience strongly preferred!
- Experience utilizing CRM systems such as Eleads, desired
- Ability to work full time, on-site, Tuesday - Saturday
- Outstanding communication skills both verbal and written (including exceptional email skills)
- Energetic and Outgoing Personality
- Professional, Pleasant, Friendly Demeanor
- The willingness to follow up, and follow-up again, with customers (Persistently Patient)
- Internet savvy, great computer skills, and exceptional organizational skills to keep track of all leads
- Familiarity with and interest in powersports vehicles
What RumbleOn/Freedom Powersports Offers You:
A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...
- Healthcare, Dental, & Vision Insurance
- Life and disability insurance
- Generous Vacation/PTO Plan
- Employee discounts on purchases
- Dedicated leadership team who supports and cares for employees
- The opportunity for growth and a solid long-term career...we promote from within!!
- Competitive Pay commensurate with experience!
- And more..
- All applicants must pass pre-employment testing including: background checks, MVR, and drug testing in order to qualify for employment*
