What are the responsibilities and job description for the Fixed Operations Manager- Revolution Road Harley-Davidson position at RideNow Powersports?
At Revolution Road Harley-Davidson, our success depends on providing the best customer service in the industry! If you have a passion for powersports, love providing an unparalleled experience to guests, and want to make a valuable contribution to an exciting and growing company, ReadOn!
Revolution Road Harley-Davidson is a subsidiary of RumbleOn, the largest powersports retailer in America! This provides our team members with unlimited resources and opportunity! If you are a highly motivated Fixed Operations (Parts and Service) Manager with strong leadership skills this could be the perfect fit!
Responsibilities
- Manage and ensure success of all pertinent service department processes- appointments, retention, CSI, follow-up, shop productivity, service upsell, hours per R/O, and more.
- Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met.
- Effectively coach and train service department team members.
- Track the day-to-day performance, growth, and profitability of the service department.
- Build and maintain a loyal customer base by providing prompt, dependable and high-quality service to all customers.
- Maintain a list of all ROs and review daily for problems, deletions, and concerns.
- Cashier completed repair orders and forward to accounting according to department procedures.
- Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service.
- Maintain a positive working relationship with all departments and employees.
- Any other duties deemed necessary for the overall success of the department and dealership as a whole.
Requirements
- Minimum of 5 years of progressive experience within a powersports service department.
- Full understanding of operations within the service department.
- Highly organized with a strong sense of urgency.
- A strong focus and determination for superior CSI scores (Customer Service Focus).
- Strong sales and management skills.
- Previous experience in developing and coaching a high-performance service team.
- Valid driver's license and motorcycle endorsement preferred.
- Computer literate.
- Mechanically competent.
- Excellent customer service and communication skills.
Benefits
What RumbleOn/RideNow Powersports Offers You:
A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...
- Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee's Medical insurance!)
- Life and disability insurance
- Generous Vacation/PTO Plan
- Employee discounts
- Dedicated leadership team who supports and cares for employees
- The opportunity for growth and a solid long term career...we promote from within!!
- Competitive Pay- Base Salary plus commission payout on department performance
- Awesome company events...we work hard but play harder!
- And more…
