What are the responsibilities and job description for the Service Manager - RideNow Tri-Cities position at RideNow Powersports?
At RideNow Powersports Tri-Cities and Rattlesnake Harley, our success depends on providing the best customer service in the industry! If you have a passion for powersports, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn!
RideNow Powersports Tri-Cities and Rattlesnake Harley is a subsidiary of RumbleOn, the largest powersports retailer in America! This provides our team members with unlimited resources and opportunity! If you are ahighly motivated Service Manager with strong leadership skills this could be the perfect fit!
Service Manager Responsibilities
- Manage and ensure success of all pertinent service department processes- appointments, retention, CSI, follow up, shop productivity, service upsell, hours per R/O, and more
- Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met
- Effectively coach and train service department team members
- Track the day-to-day performance, growth, and profitability of the service department
- Build and maintain a loyal customer base by providing prompt, dependable, high-quality service to all customers
- Maintain a list of all ROs and review daily for problems, deletions, and concerns
- Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service
- Any other duties deemed necessary for the overall success of the department and dealership as a whole
- Maintain a positive working relationship with all departments and employees
Requirements:
- Minimum of 5 years of progressive experience within a powersports service department
- Full understanding of operations within the service department
- Highly organized with a strong sense of urgency
- A strong focus and determination for superior CSI scores (Customer Service Focus)
- Strong sales and management skills
- Previous experience in developing and coaching a high-performance service team
- Valid driver's license and motorcycle endorsement, required
- Mechanically competent
- Excellent customer service and communication skills
Benefits:
What RumbleOn/RideNow Powersports Offers You:
A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...
- Excellent Healthcare Coverage, Dental, & Vision Insurance (we pay a generous portion of employee and dependent Medical insurance!)
- Life and disability insurance
- Generous Vacation/PTO Plan
- Employee discounts
- Dedicated leadership team who supports and cares for employees
- The opportunity for growth and a solid long term career...we promote from within!!
- Competitive Pay- Base Salary plus commission payout on department performance
- Awesome company events...we work hard but play harder!
- And more…
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*.
Compensation: 65000-120000
