Sales and Technical Representative

Job Title: Sales and Technical Representative
Location: Hendersonville, NC
Company: Rider’s Accessory Distributing- dba Wunderlich America

About Us:

We are the North American importer of Wunderlich parts and accessories. Wunderlich is a German based company that specializes in high-end aftermarket parts primarily for BMW motorcycles and has expanded in recent years to select Ducati and Harley-Davidson models. We are the largest importer of the product and maintain the highest inventory of Wunderlich products outside of Germany.

We are a reputable distributor of high-end motorcycle parts from Germany. We are known for our exceptional high-grade products and strong presence in the motorcycle industry. Our company prides itself on its customer service and efficiency, and we are looking to add a dedicated Sales and Technical Representative to our growing team.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual attire
• On-the-job training
• Relaxed atmosphere
• International workforce
• Safe work environment

Job Overview:
As a Sales and Technical Representative, you will play a vital role in ensuring customer satisfaction through technical support and sales assistance. This hands-on, in-office role requires a solid technical background in motorcycles, the ability to install parts, and a customer-focused attitude. You will also assist with walk-in customers, manage standard customer service inquiries, and provide technical support to clients via phone and email. Additionally, there may be occasional travel to industry events and dealer visits across the region and country.

Responsibilities:

• Provide customer technical support for motorcycle parts and installations, addressing customer questions and troubleshooting issues.
• Installing motorcycle parts in-house.
• Assist walk-in customers with product selection, installation guidance, and service inquiries.
• Manage customer and dealership service calls, providing solutions to product-related inquiries.
• Travel to industry events and dealer visits as needed to represent the company and strengthen business relationships.
• Assist the sales team with product promotions, sales orders, and customer follow-up.

Qualifications:

• Technical background in motorcycles, motorcycle mechanics, or a related field.
• Strong understanding of motorcycle parts and installation procedures.
• Excellent communication skills, with the ability to explain technical information in an accessible manner.
• Customer service experience with a positive and professional attitude.
• Ability to work both independently and as part of a team.
• Flexibility and willingness to travel for industry events and dealer visits.
• Previous experience in sales or a customer-facing role is a plus.
• Proficiency with basic computer systems and software.

Preferred Qualifications:

• Familiarity with motorcycle brands and aftermarket parts.
• Experience with parts installation and technical troubleshooting.
• Ability to build strong relationships with customers and industry professionals.

Benefits:

• Competitive salary based on experience.
• Health benefits.
• Paid time off (PTO).
• Travel opportunities for industry events and dealer visits.
• A dynamic and supportive work environment.

How You Can Apply:

To apply for this exciting opportunity, please submit your resume detailing your relevant experience

Email: Applications should be sent to employment@wunderlichamerica.com or directly on really

Join our passionate team and help us continue to work toward a common goal and maintain our respected reputation in the industry! We look forward to reviewing your application.

Applications will be reviewed on a rolling basis

Anticipated start date: January 2025

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Yearly bonus

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Hendersonville, NC 28792 (Required)

Ability to Relocate:

• Hendersonville, NC 28792: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $75,000