What are the responsibilities and job description for the [Hiring Fast] IT Help Desk Support Specialist position at Rider Solution?
- Locations: Newburgh, NY
- Salary: $28 - $30 per hour full time benefit, PTO, 401K Match, Medical Benefits
- Type: On-Site
- Shift: 8 hours per day, must be flexible to rotating shifts
- Morning or Evening Shift - Earliest Shift starts at 6:30 am in the morning and evening shift ends at 12:30am
- Must be flexible to work during the weekend as needed basis
Responsibility:
- Provides end user application support, defines & documents incident scope, uses critical thinking to analyze problems, identifies root cause, troubleshoots issues to achieve first call resolution or escalate issues when appropriate.
- Triages and prioritizes incidents, monitors incidents status, takes ownership and follow-ups with other departments to ensure timely issue resolution. Reports for emergency response and perform assigned tasks.
- Follow up with customers to obtain additional information and ensure incident resolution.
- Utilizes application tools, assists users with access & provisioning, installs & deploys applications.
- Documents and submits new content to the knowledge base.
- Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments.
- Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
- Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, and Growth Oriented.
- Maintains a professional appearance for both themselves and their work environment.
- Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
- Performs other duties as assigned.
- Having Apple experience is a plus
Job Type: Full-time
Pay: $28.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $28 - $30
