What are the responsibilities and job description for the Parts Advisor position at Ridezilla?
Description
Turn Your Passion Into Your Career!
Whether you're on-road, off-road, or on the water, Ridezilla Albany is looking for a full-time Parts Specialist to join our rapidly growing Parts Department. If you thrive in a fast-paced, customer-focused environment and have a race-winning attitude, we want to hear from you!
- Compensation: Hourly Commission
- Environment: Fast-Paced & Team-Oriented
About the Role
The Parts Specialist plays a critical role in delivering an exceptional customer experience by providing accurate parts and accessory guidance, processing sales efficiently, and assisting customers across the Parts, Service, and Sales Departments.
Key Skills & Qualifications
- Strong mechanical knowledge and familiarity with powersports, marine, or automotive parts
- Detail-oriented with the ability to multi-task under pressure
- Must be able to lift 50 lbs
- Adaptable to new procedures and technologies
- Strong problem-solving skills, able to diagnose issues and provide timely solutions
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office technology
Responsibilities
Customer Service & Sales
- Greet every customer with a helpful, genuine, and professional demeanor
- Answer incoming phone calls promptly, provide accurate information, and direct inquiries appropriately
- Engage with customers in-person, over the phone, and via email to assist with parts inquiries and purchases
- Accurately assist with parts sales for retail, service, and sales department needs
- Recognize upselling opportunities and close on available in-store or special-order products
- Build and maintain relationships with new and existing customers (both individual and commercial)
- Notify customers of any order delays or backorders and provide timely updates
- Parts & Inventory Management
- Process and submit OEM and aftermarket vendor orders as directed by the Parts Manager
- Perform daily, weekly, and monthly inventory tasks to ensure stock accuracy
- Accept and organize special orders and stock items efficiently
- Maintain proper merchandising and product presentation in retail, stockroom, and warehouse areas
- Ship and receive items as necessary
Operations & Administration
- Ensure accurate data entry of customer information into the dealer management system
- Maintain an organized and presentable workspace suitable for public interaction
- Process end-of-day reports and maintain 100% cash drawer accuracy
- Complete manufacturer training and certifications as required
- Arrive on time for scheduled shifts and maintain a strong sense of responsibility
Why Join Ridezilla Albany?
- Be part of a fast-growing team in an exciting and dynamic industry
- Earn competitive pay with commission opportunities
- Career advancement through ongoing training and manufacturer certifications
- Work in a team-oriented environment where your contributions make a difference
Note: This job description is subject to change and may be updated at any time as business needs evolve.
Apply today and take your career to the next level with Ridezilla Albany!
Requirements
- High school diploma.
- Team oriented, positive attitude, flexible and focused on maintaining a high level of customer service.
- Must work Saturdays.
- Basic Computer Skills
