Ophthalmic Dilation Technician

Department: Clinic

Reports To: Director of Surgical Services and Chief Surgical Officer

FLSA Status: Non-Exempt

Hours of Operation: 6 AM to 4:30 PM

Summary:

The Ophthalmic Technician will facilitate the smooth and efficient processing of new and returning patients through testing and dilation procedures. Will strive to anticipate the needs of patients and doctors. Will model pleasant, professional, and collaborative behavior and ensure compliance with HIPAA regulations.

Essential Functions:

Greet patients in a professional, friendly, and welcoming manner.

Obtain and accurately document patient information in the Electronic Health Record (EHR) system.

Enter appointments into Electronic Health Record (EHR) system.

Perform pre-exam tests, including dilation, as needed.

Maintain cleanliness of exam rooms by following proper sanitization protocols.

Communicate effectively with surgery center staff to ensure a smooth patient flow.

Measure and record blood pressure.

Approve cases through Case Coordination.

Scan and upload documents into the system.

Auxiliary Functions:

Refer patient questions regarding diagnoses or test results to the doctor.

Monitor and stock exam room.

Perform other duties as needed or assigned.

Knowledge, Skills, and Abilities

• Knowledge of clinical testing equipment and proper testing procedures
• Knowledge of departmental policies and procedures to provide direction and ensure consistency within the team.
• Skilled in establishing and maintaining effective working relationships with employees at all levels.
• Skilled in exercising a high degree of initiative, judgment and decision making.
• Skilled in maintaining a consistently pleasant, collaborative, and professional demeanor.
• Ability to maintain strict confidentiality regarding all patient, company, and employee information.
• Ability to communicate effectively verbally and in writing.
• Ability to work independently with minimal supervision.
• Ability to logically approach clinic problems/issues, establish facts and recommend appropriate resolutions.
• Ability to maintain an organized work area and meet departmental and organizational deadlines.

• High school diploma or equivalent
• Excellent interpersonal communication skills
• Ability to work independently and demonstrate initiative and flexibility within a team environment.
• Certified Ophthalmic Technician (COT) credential preferred.

Physical Requirements/Typical Working Conditions

Environment: Primarily a temperature-controlled facility.

• Work may require prolonged standing, some bending, stooping, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate clinical testing equipment, a keyboard, mouse, and standard office equipment.
• Requires normal range of hearing and eyesight to communicate in person, by phone, or over video.
• Requires occasional lifting of papers or boxes up to 30 pounds.
• Position requires travel by company provided car.

Essential Physical Tasks

Sight – sufficient to read physical documents, and images on a computer monitor.

Smell – sufficient to discern smoke/something burning, and other odors.

Hear – sufficient to hold face to face/telephone/video call conversations, and to discern other ambient noises.

Touch – sufficient to operate keyboard, mouse, other standard office equipment, and writing implements.

Physical ability/strength – sufficient to lift, twist, turn, reach, climb, kneel, squat, sit, walk, stand, bend as needed throughout a standard shift.

Other Duties

This job description does not comprise a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.