Surgical Patient Services Representative

Do you have exceptional organizational skills and enjoy navigating a fast-paced environment in a busy Surgery Center? Apply today and join our dynamic team that is focused on the individual needs of every patient we serve.

Job Title: Surgical Patient Services Representative

Department: Surgery Center

Reports To: Director of Surgical Services/Chief Surgical Officer

FLSA Status: Non-Exempt

Schedule: Monday-Thursday, 10-hour shifts

SUMMARY

As a Surgical Patient Services Representative, you will be responsible for coordinating all aspects of scheduling surgical procedures and to assist the administrator in performing a variety of administrative duties.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of medical terminology and office procedures.
• Knowledge of grammar, spelling, and punctuation to type from draft copy, review, and edit reports, and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating a computer, telephone, and copy machine.
• Ability to type 40 wpm.
• Ability to read, understand, and follow oral, and written instruction.
• Ability to communicate clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

ESSENTIAL FUNCTIONS

• Answers telephone, screen calls, takes messages and provides information.
• Greets, screens, schedules, and directs patients.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Requests, locates, sends, and received patients’ medical records.
• Maintains appointments for patients.
• Prepares patient charts.
• Maintains patient files and assists in establishing office systems.
• Assists in the care and maintenance of office equipment and supplies.
• Maintains the strictest confidentiality.

OTHER DUTIES

This job description does not comprise a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent.
• Excellent interpersonal communication skills.
• Ability to work independently and demonstrate initiative and flexibility within a team environment.
• Minimum two years of experience in front desk required.
• Ophthalmology experience preferred.

PHYSICAL REQUIREMENTS/TYPICAL WORKING CONDITIONS:

• Environment: Primarily a temperature-controlled facility.
• Work may require prolonged standing, some bending, stooping, and stretching.
• Requires hand-eye coordination and manual dexterity sufficient to operate clinical testing equipment, a keyboard, mouse, and standard office equipment.
• Requires normal range of hearing and eyesight to communicate in person, by phone, or over video.
• Requires occasional lifting of papers or boxes up to 30 pounds.

ESSENTIAL PHYSICAL TASKS:

• Sight – sufficient to read physical documents, and images on a computer monitor.
• Smell – sufficient to discern smoke/something burning, and other odors.
• Hear – sufficient to hold face to face/telephone/video call conversations, and to discern other ambient noises.
• Touch – sufficient to operate keyboard, mouse, other standard office equipment, and writing implements.
• Physical ability/strength – sufficient to lift, twist, turn, reach, climb, kneel, squat, sit, walk, stand, bend as needed throughout a standard shift.