What are the responsibilities and job description for the Front Desk Hospitality Associate - Full time - Third Shift position at Ridgecrest Conference Center?
Description
This person serves our conference center guests by creating a purposeful and excellent guest experience. Some ways this is
accomplished is by greeting guests; answering questions; responding to requests; obtaining or confirming room requirements;
assigning rooms; obtaining information and signatures; issuing door cards; verifying credit cards or obtaining cash; showing room
locations on hotel map; receiving and transmitting messages, mail, & packages.
Requirements
- Works to fulfill the Conference Center mission: Impacting lives for God’s glory through purposeful hospitality!
- Running Daily System Audit
- Welcomes hotel guests by greeting guests; answering questions; responding to requests.
- Registers hotel guests by obtaining or confirming room requirements; verifying pre-registration; assigning rooms; obtaining information and signatures; issuing door cards.
- Establishes guest credit by verifying credit cards or obtaining cash.
- Directs guests to hotel rooms by showing room locations on hotel map.
- Conveys messages and deliveries to guests by receiving and transmitting messages, mail, & packages.
- Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as, entertainment, shopping, business, and travel.
- Maintains conference center records by entering room and guest account data.
- Collects hotel revenue by entering services and charges; computing bills; obtaining payments.
- Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
- Uses Host for tasks daily
- Improves guest services job knowledge by attending training sessions.
- Contributes to guest services and hotel success by welcoming related, different, and new requests; helping others accomplish job results.
- Manage lost and found items and Front Desk supply inventory.
- Perform tasks at the end of conferences to help close out accounts and process billing
