Business Office Manager

POSITION TITLE: Business Office Manager

POSITION SUMMARY: The Business Office Manager is directly responsible for greeting visitors, monitoring the

telephones, alarm, and intercom systems. The Business Office Manager is also responsible

for typing, filing, copying, payroll, AP/AR, computer duties and other clerical support

functions as assigned by the Executive Director.

FLSA STATUS: Non-Exempt

REPORTS TO: Executive Director

Qualifications:

The goal for any position at the Community and Ridgeline Management Company (RMC) is to promote our mission of

“Creating environments where moments of joy, independence, and wellness are the focus each and every day.” Our

philosophy is that we treat our residents with respect, love, and a caring spirit in the same way we would our own family

members. Our core values and beliefs are integrity, empathy, passion, evolution, goodness, empowerment, and wisdom.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To create environments where moments of joy, independence, and wellness are the focus each and every day.
• Monitor and intervene as needed to expedite billing and collection procedures to maximize revenue and cash flow.
• Analyze collections on a monthly basis.
• Establish controls to assure accuracy and timeliness of month end close.
• Record daily collections of cash receipts and deposit to appropriate account.
• Generate timely billing of payor classes.
• Updates computerized census system daily.
• Maintain an accurate accounting system for all payables.
• Process invoices for payment and assure accounts payable accruals are timely. Maintain accurate personal needs

accounts for patients, in accordance with applicable state and federal regulations.

• Receive and responds to inquires concerning Resident accounts.
• Produce statements of patent account activity for responsible parties.
• Maintain and reconcile petty cash accounts for the community.
• Maintains inventory control system of all office supplies and ensures security of equipment within the business office.
• Maintains familiarity with fire safety and emergency procedures detailed in the fire and disaster plan and be able to

assist in transferring residents to a safe location in the event of an emergency.

• Manages meal ticket sales.
• Performs clerical duties including, but not limited to, typing, copying, filing, payroll, mailing, and other light office

work as assigned by the Executive Director.

• Assures the lobby area, reception area, and entry are kept clean, neat, and orderly.
• Notifies appropriate staff of unsafe situations within the building or grounds.
• Performs other tasks as assigned by the Executive Director.

Employment Requirements:

• Ability to read, write and speak English fluently.
• Ability to speak clearly on the telephone and maintain pleasant presence and tone of voice while interacting with visitors,

residents, or staff.

• Maintains acceptable attendance record; notifies supervisor if late or unable to work, is able to work flexible hours to

meet the requirement of the job.

• Requires minimal supervision.
• Is accurate, dependable, neat, and thorough in assigned tasks.
• Organizes and utilizes time appropriately; sets priorities to accomplish assigned tasks.
• Displays mature behavior and attitude in speech and action; demonstrates consistently pleasant demeanor, tone of voice,

supports the philosophy and approach to care used by the community.

• Keeps resident information confidential; respects resident rights; respects privacy and right to self-determination of

residents.

• Interacts in a professional manner with the public, residents and staff; works cooperative with the administration and

displays willingness to assist co-workers.

• Abides by established policies and procedures of community. Looks for ways to improve community functioning; keeps

community information confidential.

• Keeps work are neat and clean; helps maintain the appearance of community.
• Is free of non-treated communicable disease.
• Ability and willingness to learn quickly.
• Demonstrates consistently pleasant demeanor and tone of voice, supports the philosophy and approach to care used by

the community.

• Abides by established policies and procedures of Community and Ridgeline Management Company.
• Ability to maintain professional demeanor under stress.

Required Education and Experience:

High School graduate preferred. Clerical, computer experience, and telephone answering skills required. Good public

relations skills.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or

responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time

with or without notice.

EEO Statement:

The Company endeavors to provide an environment wherein human dignity prevails and all employees and applicants for

employment receive equal consideration and treatment. No person is granted special privilege or consideration nor is

employment or any benefit arising out of employment given or withheld because of race, creed, color, citizenship, religion,

national origin, age, gender, disability, veteran, current or future military status, marital status, sexual orientation, gender

identity or genetic information, or any other consideration protected by federal, state, or local laws.

The Company does not discriminate against any applicant or employee in hiring or in the terms, conditions and privileges

of employment based upon pregnancy, childbirth, or related medical conditions.

The Company will not tolerate discrimination or harassment based upon these characteristics or any other characteristics

protected by applicable federal, state, or local law.

Work Environment:

This job operates in a professional office environment, as well as in an assisted living/memory care environment. This role

routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This

job also operates outside of the community, traveling to external marketing sources on a regular basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform

the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk and hear. Lifting of up to 30 pounds

required occasionally.

This position can be very active and requires standing, walking, bending, and stooping. Specific vision abilities required by

this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Description Review:

I understand this job description, its essential functions, and requirements, and that I am expected to perform all duties as

assigned. I understand the position duties may be altered from time to time, with or without notice. I have noted below any

accommodations that are required to enable me to perform the job duties. I have also noted below any position duties, which

I am unable to perform with or without accommodation.

By signing below, I acknowledge that I have been given a copy of the job description for which I have applied. I further

acknowledge that I have read and understand all the requirements of the job and hereby state that I can physically perform

all functions of the job with or without reasonable accommodation. If I require an accommodation, I agree to accept

responsibility for requesting it.

I understand any suspected abuse observed or overheard at the Community must be promptly reported. I also understand

that Resident Rights are posted at the Community, and I agree that I will honor those Residents’ Rights.

I am expected to perform all of my duties in a safe and responsible manner. This includes, but is not limited to, using safety

equipment & supplies, asking for help when needed, reporting & correcting safety hazards promptly and reporting all

injuries IMMEDIATELY when they occur. Any violation of safety policies is subject to disciplinary action, up to and

including suspension or termination.

Employment with the Company is employment at-will and may be terminated at the will of either the Company or an

employee. You have the right to terminate your employment at any time, with or without cause or notice, and the Company

has a similar right. Nothing in this document or statement shall limit the right to terminate employment at-will. No manager,

supervisor or employee of the Company has any authority to enter into any agreement for employment for any specified

period of time or to make any agreement for employment other than at-will. Your status as an “at-will” employee may not

be changed except in writing signed by the CEO and President of the Company.