What are the responsibilities and job description for the Guest Service Agent/Front Desk position at Ridgeline Management Company?
Job Overview:
Ridgeline Management is seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. This job would require the employee to work at both our Cashiers and Sylva locations. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
- Greet guests in a friendly and professional manner, both in person and over the phone
- Check-in and check-out guests efficiently, ensuring accurate information is obtained
- Assist guests with inquiries, requests, and reservations
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns promptly and professionally
- Process payments and maintain accurate records
- Maintain cleanliness and organization of the front desk area
Qualifications:
- Previous experience in hospitality management or hotel operations is preferred, but not required
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Bilingual language skills are a plus
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement
- Flexible schedule
If you are passionate about providing exceptional customer service in a dynamic hospitality environment, we would love to hear from you. Apply now to join our team as a Guest Service Agent with Ridgeline Management.
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
- Weekends only
Work Location: In person
Salary : $15 - $20
