What are the responsibilities and job description for the Community Liaison position at Ridgeview Institute Smyrna?
Job Details
Description
JOIN OUR TEAM AS THE COMMUNITY LIAISON!
The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources. The position serves as a liaison and partner to help educate communities, providers, clients, and families about mental health treatment services. The Community Outreach Liaison supports local admissions acting as a concierge welcoming incoming clients, families, and clinical partners to the hospital.
Essential Responsibilities
§ Exemplifies our 5 Star Service to clients, team members, referents, and families.
§ Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market.
§ Target follow-up meetings with all key referral sources ensure internal and external obstacles to growth and retention are identified, minimized, and/or eliminated.
§ Schedules and conducts tours with referral sources, clients, and families.
§ Communicates various levels of care to potential clients, families, and referral sources.
o Obtains necessary information to quickly determine viability of potential admission,
o Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options,
o Empathically but prescriptively leading callers to the next step of deciding on admission,
o Determines the clinical and financial viability of potential admissions,
o Articulates the value and fit of facility programming to each potential client’s circumstances and needs.
§ Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
§ Offers high customer service and communication to referral sources, clients, and families.
§ Partners with admissions decision-makers and stakeholders, including clients, family members, professional referral sources, facility administration, clinical leadership, admitting physicians, and utilization review coordinators.
Note: The essential job functions of this position are not limited to the duties listed above.
Qualifications
Education: A Bachelor's Degree in a behavioral health area, marketing, business administration, or related field is preferred, or an equivalent combination of education and experience.
Experience: Minimum of two (2) years experience in health care business development/marketing environment with measurable business development results and knowledge of psychiatric and chemical dependency treatment principles preferred.
Licensure: Must have a valid driver's license.
Your Care Matters What we provide for our team:
- 401(k) matching
- Health insurance
- 100% company-paid life insurance coverage up to 2x your annual salary
- Vision insurance
- Dental Insurance
- 100% company-paid long-term disability insurance
- Paid time off
- Paid Holidays
- Cafeteria on site
- Employee engagement events
- Employee assistance program
- Employee recognition program
- Free parking
What sets us apart:
- Career & training development opportunities
- Dynamic and inclusive work environment
- Engaged management team dedicated to your success
- A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
Disclaimer: Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.
Compensation:
This is a Full-Time, exempt role, and the expected compensation range is between $50,000 to $67,000. We’re eager to engage with all qualified candidates, and consideration will be given to experience and skill level. Join us as our Community Liaison.
About us
Get to know us: Outstanding Care, Compassionate People, Unparalleled Service.
Welcome to Ridgeview Institute Smyrna (RIS), a premier healthcare provider in Smyrna, GA, setting the gold standard for excellence in mental health and addiction treatment support. Located in Smyrna, GA, RIS offers a full continuum of care, including inpatient and outpatient psychiatric services and specialized, evidence-based programs for all patients, regardless of their ability to pay.
At RIS, the community is an integral part of our team, fostering collaboration to build an efficient, comprehensive, and seamless continuum of care. We take pride in offering dynamic, challenging, and advantageous positions. You'll have the opportunity to work closely with a team of experts, ensuring our patients receive personalized services that guide them toward achieving their treatment goals.
Join us in providing exceptional care and contributing to the well-being of needy individuals and families. Be a part of the transformative healthcare experience at Ridgeview Institute Smyrna.
To learn more about RIS, visit us at: https://www.ridgeviewinstitute.com
TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.
Individuals Maintaining Positive Attitude and Commitment To Service
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At Ridgeview Institute Smyrna, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Salary : $50,000 - $67,000
