Intake Call Center Technician

Description

JOIN OUR TEAM AS AN INTAKE CLINICIAN!

Generous Shift Differentials! 

PRN Position

SHIFT: Overnights 11p-7a

Your Work Matters How will you make a difference? 

The Intake Call Center Technician is vital as the first point of contact for referrals and service inquiries. This position is responsible for assessing individuals of all ages and collaborating with physicians to determine the appropriate action. Under the guidance of the Director of A&R, the Intake Call Center Technician provides technical support for the discharge planning. Additionally, they excel at offering resources and assistance to callers and walk-in visitors, serving as a key connection to the community. The role also includes providing general support to the case management program.

• Admission paperwork is completed per hospital policy.
• Inquiry calls are documented and processed per A&R policies.
• The intake (EMTALA) log is completed and has all information documented.
• Pre-certification is obtained per insurance requirements.
• Follow-up calls are made to those who fail to show up for appointments.
• Safety problems are identified, and corrective actions are taken.
• Medication is obtained after hours as ordered by the physician with proper documentation of drugs removed and accountability maintained.
• On-call, the doctor is notified and assisted with the patient interview.

Your Experience Matters What we’re looking for:

• Education: Registered Nurse or Master’s Degree in a human relations field preferred.
• Experience: Preferably two or more years of experience in intake assessment activities within an acute psychiatric setting. At least two (2) years experience in a psychiatric hospital setting, including customer contact.
• Licensure: Licensed to practice in the State of Georgia as a mental health professional is recommended.
• Additional Requirements: Knowledge of the latest DSM and Mental Status Exam. A working knowledge of the Addiction and Recovery field.

Your Care Matters What we provide for our team:

• 401(k) matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What sets us apart:

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Disclaimer: Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.

Compensation:

This is a PRN role; the expected compensation range is $16.00 to $18.00/hour, plus shift differentials. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Intake Call Technician!

About us

Get to know us Outstanding Care, Compassionate People, Unparalleled Service

Welcome to Ridgeview Institute Smyrna (RIS), a premier healthcare provider in Smyrna, GA, setting the gold standard for excellence in mental health and addiction treatment support. Located in Smyrna, GA, RIS offers a full continuum of care, including inpatient and outpatient psychiatric services and specialized, evidence-based programs for all patients, regardless of their ability to pay.

At RIS, the community is an integral part of our team, fostering collaboration to build an efficient, comprehensive, and seamless continuum of care. We take pride in offering dynamic, challenging, and highly rewarding positions. You'll have the opportunity to work closely with a team of experts, ensuring our patients receive personalized services that guide them toward achieving their treatment goals.

Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Ridgeview Institute Smyrna.

To learn more about RIS, visit us at: https://www.ridgeviewinstitute.com

TOGETHER WE CAN MAKE POSITIVE I.M.P.A.C.T.S.

Individuals Maintaining Positive Attitude and Commitment To Service

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At Ridgeview Institute Smyrna, we value a diverse, inclusive workforce and provide equal employment opportunities for all applicants and employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Salary : $16 - $18