Regional Operations Supervisor

Operations Manager – Gas Stations, Convenience Stores & Property Rentals

Location: Northwest Ohio

Pay: $22 - $27 per hour

Benefits: Paid Holidays | Paid Vacation

About Us

Ridi Stores is a growing company operating gas stations, convenience stores, car washes, and residential apartment rentals across Northwest Ohio. We’re seeking a motivated and experienced Operations Manager to oversee multiple gas station and convenience store locations while supporting apartment rental operations as needed.

Position Summary

This is a hands-on leadership role for someone who thrives in a fast-paced environment, is comfortable managing multi-site retail operations, and has the flexibility to jump in where needed — from team management and compliance to fuel logistics and property oversight.

Key Responsibilities

Store & Gas Station Operations

· - Oversee daily operations across all gas station and convenience store locations

· - Ensure compliance with company policies and standard operating procedures

· - Monitor fuel supply levels, coordinate deliveries, and prevent shortages

· - Maintain inventory and ensure proper stock rotation and merchandising

· - Uphold cleanliness, safety, and operational standards

Staff Management & Scheduling

· - Hire, train, and supervise store managers, cashiers, and other employees

· - Create weekly schedules and ensure full shift coverage

· - Conduct performance evaluations and provide coaching as needed

· - Foster a positive work environment and address staff concerns

Sales & Financial Performance

· - Track sales reports and identify trends in fuel and in-store purchases

· - Implement strategies to drive profitability and improve margins

· - Control expenses and monitor labor costs

· - Enforce accurate cash handling procedures and minimize shrinkage

Customer Service & Compliance

· - Ensure exceptional customer service at all locations

· - Resolve escalated customer issues professionally and promptly

· - Maintain compliance with state and federal regulations (fuel, lottery, tobacco, alcohol, etc.)

· - Train staff on safety, security, and emergency protocols

Maintenance & Vendor Coordination

· - Schedule regular maintenance for store equipment and fuel systems

· - Coordinate with vendors for fuel, merchandise, and store supplies

· - Oversee car wash performance and upkeep

Loss Prevention & Security

· - Conduct weekly inventory audits and on-site inspections

· - Identify and address theft, fraud, and shoplifting incidents

· - Review security footage and make recommendations for improvements

Expansion & New Store Openings

· - Support the launch of new gas stations and convenience store locations

· - Hire and train staff for new locations

· - Ensure new sites meet branding and operational standards

Apartment Rentals

· - Assist with property tours, move-ins/move-outs, and tenant communication

· - Support rental management duties as needed

On-Call & Emergency Response

· - Be available outside regular business hours for emergency calls

· - Respond quickly to issues via phone or in-person as needed to keep operations running smoothly

What We’re Looking For

· - Experience in multi-unit retail or operations management (gas stations, convenience stores, or property management preferred)

· - Strong leadership and people management skills

· - Excellent organizational and problem-solving abilities

· - Ability to handle emergencies and make sound decisions under pressure

· - Reliable transportation and valid driver’s license required

Ready to Join Us?

If you’re a reliable, results-driven leader who’s ready to help us grow, apply today and become part of the Ridi Stores team!

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Application Question(s):

• Do you have experience managing operations at multiple locations, such as gas stations, convenience stores, or property rentals? Please describe.
• How do you ensure you’re available and responsive for urgent matters outside regular hours, including late nights and weekends?
• Are you able to remain calm and make quick decisions when dealing with emergency situations, even when it’s outside regular business hours?
• How do you handle suspected theft or fraud, and what steps do you take to prevent and manage these situations?
• Have you ever had to troubleshoot basic technical issues like restarting a POS system, router, or device? How did you handle it?
• How do you approach hiring and staffing for multiple locations to build a strong, reliable team?
• If a manager leaves unexpectedly, would you be willing to step in and manage the store until a replacement is hired? How would you handle this?
• Can you provide an example of when you had to make decisions and solve problems on your own in a fast-paced environment?
• This job requires traveling between multiple locations. Are you comfortable with this, and do you have a valid driver’s license?

Work Location: In person

Salary : $22 - $27