What are the responsibilities and job description for the Market Fulfillment Manager position at Ridout Lumber Company?
US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.
A Brief Overview
The US LBM Market Fulfillment Manager is responsible for managing and optimizing the fulfillment process within a designated market or division. This role ensures that products or services are delivered efficiently, accurately, and on time, while meeting customer expectations. This person will work closely with internal teams, vendors, and other departments to improve the overall customer experience, streamline operations, reduce costs, and optimize inventory.
What you will do
Required For All Jobs
Education Qualifications
Experience Qualifications
Skills and Abilities
US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
A Brief Overview
The US LBM Market Fulfillment Manager is responsible for managing and optimizing the fulfillment process within a designated market or division. This role ensures that products or services are delivered efficiently, accurately, and on time, while meeting customer expectations. This person will work closely with internal teams, vendors, and other departments to improve the overall customer experience, streamline operations, reduce costs, and optimize inventory.
What you will do
- Lead, train, and motivate a team of fulfillment managers, buyers, and project planners to meet performance goals.
- Oversee daily operations of product fulfillment, including order processing, inventory management, and distribution within the assigned market or division.
- Ensure efficient inbound transportation, warehouse operations, and delivery of products to customers while meeting or exceeding delivery targets.
- Monitor stock levels and coordinate activities to ensure adequate inventory is available for timely fulfillment of orders.
- Ensure supplier orders are fulfilled accurately, with a high level of quality and on time, while resolving any fulfillment and payment issues promptly.
- Work closely with marketing, sales, and customer service teams to ensure alignment of market strategies and fulfillment objectives.
- Continuously assess and improve fulfillment processes to enhance efficiency, reduce costs, improve inventory turns, and meet evolving customer demands.
- Track key performance indicators (KPIs), prepare regular reports on fulfillment performance, and provide insights for improving supply chain operations.
- Facilitate relationships with external logistics providers, suppliers, and vendors, ensuring service level agreements (SLAs) are met.
Required For All Jobs
- Perform other duties as assigned.
- Comply with all policies and standards.
- Adheres to Company's commitment to workplace safety.
Education Qualifications
- Bachelor's Degree in Supply Chain Management, Industrial Engineering, Logistics, Business Administration, or a related field preferred.
Experience Qualifications
- 5 years of experience in fulfillment, supply chain, or logistics management, with at least 2 years in a managerial or leadership role.
- Extensive knowledge of the building material industry or distribution to support Supply Chain objectives.
Skills and Abilities
- Proficient in Microsoft Office Suite and other business-related software systems, including inventory management and order fulfillment software.
- Knowledge and skill to establish action list, owners and timelines to execute projects on time and within budget.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong understanding of fulfillment operations, including inventory management, order processing, shipping logistics, and customer service.
- Experience managing relationships with third-party logistics providers (3PLs) and fulfillment centers.
- Proven ability to lead teams, manage projects, and drive process improvements.
- Strong analytical skills with the ability to assess data, identify trends, and make data-driven decisions.
- Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and external partners.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
