Client Service Representative (video below)

Thanks for checking out our Client Service Representative job post. We are an award winning, one-on-one, manual therapy-based physical therapy clinic located in Fort Worth, Texas. If you are the least bit interested in applying for this position, check out this special video we made for you (copy and paste if needed):

https://youtu.be/2tXQBejmP3E?feature=shared

What we are looking for (PLEASE READ BEFORE APPLYING)

In this role you’ll be working to follow-up on the leads coming into our office, help with marketing strategy/efforts (via Facebook, YouTube, Website, Infusionsoft, calls, text message), schedule appointments, do inventory, field questions, follow-up on inquiries, calling past patients, send out information packages, and assist in maintaining the integrity of the company’s database.

• YOU MUST BE A TEAM PLAYER AND BE GOOD AT MULTITASKING
• THIS POSITION IS MULTI-FACETED AND YOU MUST BE WILLING TO LEARN NEW TASKS AS THEY COME UP
• YOU MUST BE DETAIL ORIENTED
• Available to work 9am - 6pm
• You enjoy being around people, and can hold meaningful conversations with folks you may not know for longer than 20 min
• Work as a team to pick up any task needed (regardless of job description)
• You're thoughtful and thorough - you can answer people's questions in a way that increases the likelihood of them becoming a client
• You are alert and aware - you're good at recalling names, faces, and personal details - so that our clients always feel welcomed and remembered
• You know what it means to provide a warm, welcoming, and world-class greeting and experience for clients
• You will be working with insurance
• You have excellent organization and planning skills - you know how to manage schedules and re-prioritize your time so that you can focus on key priorities - without the need for micro-management
• You follow through on commitments. You live up to verbal and written agreements without constant reminders
• Help the team meet their goals of helping patients stay on their plan of care (meet objections)
• You have the ability to quickly and proficiently understand and absorb new information
• You're pro-active and resourceful. You bring new ideas to the company, do things without being told, and can quickly shift and course-correct when things don't go according to plan - in a positive manner and without focusing on the negative
• You're coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance.
• Help with marketing tasks/calling patients to check on them
• May require some driving as needed

ONLY EMAIL RESUMES

NO CALLS PLEASE

Job Type: Full-time

Pay: $14.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical office: 1 year (Preferred)

Work Location: In person

Salary : $14 - $21