What are the responsibilities and job description for the Project Engineer position at Riedel Communications?
WHO ARE WE?
RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units : Product Division, Managed Technology & Riedel Networks.
Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.
Join us as Project Engineer on this exciting journey and experience the fascination of Riedel Communications in action.
YOUR RESPONSIBILITIES
- Deliver commissioning and training services sold on projects against scope and schedule, ensuring successful project delivery.
- Work in conjunction with Riedel Teams and Customers to organize and prepare for onsite commissioning and training including all content and materials required.
- Ensure all pre and post-commissioning documentation is complete for proper handover to the Support teams.
- Ensure services quoted and ordered are appropriate and expenses are tracked.
- Advise Management on project status, risks and mitigation, and scope.
- Track and resolve any project-related issues.
- Research and promote additional business opportunities, solutions, and services sales to the client and sales team.
- Manage and take ownership of Customer Support cases.
- Participate in the 24 / 7 Service Level Agreement hotline during local office business hours and on-call during the weekend.
- Support customers with remote online sessions when needed.
- Reproduce issues on service lab equipment.
- Proactively educate clients, business partners, and team members to enhance their product and solutions knowledge, technical acumen, and technical sales skills.
- Act as market and industry-aware collaborator providing information on competition and market trends.
THAT'S YOU
LANGUAGES : English (fluent), Spanish preferred, German and French a plus
LOCATION : Remote- Southeast US
WHAT WE OFFER
We're contributing to your career development. We'll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.
Salary $90,000-120,000 based upon experience
ENRICH OUR TEAM!
To achieve our goals, we are always looking for highly motivated and qualified employees to join our family and grow with us.
Riedel provides a creative and collaborative work environment, with great challenges. We believe and promote employee career advancement and offer flexible schedules as well as sustainable learning.
If all this speaks to you, come join us on our success story and be amazing with us!
Your contact
Tatevik Tervartanyan
People Operations Manager
Riedel Communications Inc.
25702A Rye Canyon Road
Santa Clarita CA 91355
United States of America
Salary : $90,000 - $120,000
