What are the responsibilities and job description for the Inside Sales Representative position at Riekes Equipment Company?
Description:
Riekes Equipment is an industry leader in material handling and warehouse solutions that continues to expand to meet the needs of our customers. Our growth creates this opportunity as we recruit a Inside Sales Representative to provide outstanding customer service and leadership in our Sales Department. If you have what it takes to help drive our growth, then come join the Riekes team.
Inside Sales Representative Responsibilities:
- Receive all incoming sales calls if the Outside Salesperson wasn’t asked for by name including all used truck calls and provide quotes if possible.
- Pass the call to the appropriate Outside Salesperson if the project is complex or has greater opportunity than simple quote.
- Greet all walk-in sales customers and complete the sale of transactional items such as hand pallet jacks, hand trucks, strapping, stretch wrap, etc.
- Contact, identify needs and follow up on leads including website.
- Provide web online chat support and process online catalog orders and questions.
- Support Outside Sales by performing product research. Assist on site surveys and provide quotes for less complex products; pallet rack, stock items, catalog items, stock forklifts, used forklifts, etc.
- Take all short-term rental calls for assigned branches. Coordinate transportation and process short-term rental invoicing.
- Make follow up calls upon completion of projects.
- Prospecting of new customers, gathering contact information and passing on to Outside Salespeople as required.
- Utilize CRM system to enter customers, contacts, opportunities and quotes. Assist Outside Salespeople on CRM maintenance and proactively follow up on projects/ quotes for both Outside Salespeople and themselves using CRM.
- Enter used equipment and rental information, contracts and invoices in ERP to feed CRM/website.
- Maintain support of used equipment on the website by posting and adding picture as assets become available for sale or as updates are needed.
- Complete rental check ins of equipment prior to equipment leaving or returning rental contracts. This will require reporting to service and/or rental asset manager when repair is required.
- Fulfill the role of liaison with all other departments.
- All other duties as assigned.
Benefits:
- 401(k)
- 401(k) matching
- Annual Bonus
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Short-term disability
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
One location
Requirements:Inside Sales Representative Requirements:
- A High School Diploma, GED, or equivalency. College, vocational, trade, apprenticeship or other higher education is strongly preferred.
- Experience in business or sales.
- Strong customer service skills and effective communication skills, both written and verbal.
- Proficient in Microsoft Office Suite including Word and Excel.
