What are the responsibilities and job description for the Service Dispatcher position at Riekes Equipment Company?
Description:
Riekes Equipment is an industry leader in material handling and warehouse solutions that continues to expand to meet the needs of our customers. Our growth creates this opportunity as we recruit a Service Dispatcher to coordinate field service operations. If you have what it takes to help drive our growth, then come join the Riekes team.
Service Dispatcher Responsibilities:
- Receive and log customer service requests into the dispatch system, ensuring all relevant details are accurately captured.
- Assign and schedule technicians to service calls based on skill set, location, and availability, optimizing for efficiency and response time.
- Coordinate with technicians to provide them with all necessary job details, special instructions, and customer information before they proceed to the service location.
- Monitor the progress of service calls in real-time, adjusting technician assignments as needed to address delays or emergencies.
- Process and close out completed service calls, collecting feedback from technicians and customers to ensure service quality.
- Manage the inventory of parts and equipment required for service calls, coordinating with suppliers to ensure timely availability.
- Handle rescheduling of service calls due to technician unavailability, customer requests, or unforeseen circumstances, minimizing disruptions.
- Prepare and distribute daily, weekly, and monthly dispatch reports, analyzing trends to recommend improvements in service delivery.
- Performs other duties as assigned.
Benefits:
- 401(k)
- 401(k) matching
- Annual Bonus
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Short-term disability
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One Location
Requirements:Service Dispatcher Requirements:
- High school diploma or equivalent required.
- At least one year of related admin experience preferred.
- Previous management experience is preferred but not required.
- Knowledge of office administrator responsibilities, systems, and procedures.
- Working knowledge of all Microsoft Office applications.
- Strong customer service skills.
- Enhanced ability to multi-task while prioritizing tasks and responsibilities.
- Listening, empathizing, and proposing solutions that satisfy all parties involved are essential components of this skill, helping to prevent escalation and foster a positive work environment.
- The work environment is characterized by a steady flow of information and the need for quick decision-making, making it fast paced. Interaction with technicians, customers, and other departments is constant, requiring excellent written and verbal communication skills and a calm demeanor.
