Welcome Center Support Specialists

RieLes Group is seeking a Welcome Center Support Specialist supporting Hurlburt Field, FL, a U.S. Air Force installation located in Florida, primarily home to the Air Force Special Operations Command (AFSOC). The Welcome Center at Hurlburt Field serves as the primary check-in location for incoming military personnel, civilians, and their families.

RieLes Group has been providing meaningful opportunities that move people to social and economic empowerment since 2009. Helping individuals find their next opportunity through Persistence, Integrity, Authenticity, and Respect. RieLes Group seeks to foster a relationship with each employee and our business partners.

Job Title: Welcome Center Support Specialists
Location: Hurlburt Field, FL
Schedule: Monday through Friday from 0730 – 1630 hours

Welcome Center Support Specialists will provide members with the following services: schedule installation in-processing appointments, file Permanent Change of Station (PCS travel vouchers, correct military pay entitlements such as Basic Allowance for Housing BAH), and ensure mandatory installation enrollment of members in the payroll system.

Responsibilities:

• Within two duty days of the date of arrival at the station, schedule all incoming appointments in SharePoint using the data supplied by squadron sponsors. The base gains roster will be supplied by the 1st Special Operations Force Support Squadron (1 SOFSS)
• Ensure names and contact information of all inbounds and sponsors are included in the tracking database
• Give sponsors a finance questionnaire packet when appointments are scheduled
• Make sure that within five duty days of the date of arrival at the station, vouchers are submitted to finance
• When the member arrives, give them a base-in-processing checklist and arrange all base appointments around their house-hunting dates
• Must ensure the member fills out a base locator card as required
• Reschedule appointments if the member misses an appointment or cannot attend a scheduled appointment
• Provide continuous information and assistance to relocating personnel and their family
• The contractor is responsible for monitoring members to make sure that all installation-related appointments are finished within 45 days of the date of arrival at the station
• Assist with reissuing the documents if the member attends their HWC appointment and does not have the finance questionnaire packet on hand
• Reach out to squadron sponsors and first sergeants to request an MFR stating why the member cannot make the 45-day appointment per wing policy
• Input all base in-processing dates into SharePoint after the last appointment of the day
• Scan the base locator card and a copy of the orders to the shared drive WELCOME CENTER (INTRO) folder
• Collect copies of feedback forms from Resilience Center representatives for input in monthly reports

Qualifications

• Must have and maintain a minimum of a secret clearance at the start of the performance
• Must possess a High School diploma or equivalent
• Read, understand, speak, and write English fluently. Teaching and public speaking skills to provide guidance, counseling, training, and professional evaluation
• Knowledge and ability to communicate effectively, both orally and in writing with tact and courtesy
• Knowledge of the use of computers and computer programs to include Microsoft Office applications
• Knowledge of other various office automation software processing procedures and function keys and the similarities and differences among software types to produce a wide range of documents, web pages, portal development, graphics and tables within the text, to edit and reformat electronic drafts, and to update and revise existing databases or spreadsheets
• Knowledge of Composite Health Care System (CHCS) MHS Genesis Military Health System and Preventive Health Assessment and Individual Medical Readiness