Parts Representative Chilton

Description

Responds to customers with a sense of urgency, taking ownership of their parts needs, and providing a solution in a timely, accurate manner. 

Essential Functions:

1. Makes sure customers are greeted upon arrival to the department and over the phone, using their name as appropriate, waiting on them promptly, and always thanking them for their business.
2. Asks appropriate questions to determine the best solution to the customers’ parts need.  Uses all available resources to find the best solution.
3. Works to build a solid business relationship with customers and be a resource for questions.
4. Communicates marketing programs to customers, promoting the R&S value.
5. Assists Technicians and other Service personnel in retrieving parts, recognizing that shop orders are equally important to the profitability of the Parts department.  
6. Retrieves parts from inventory, transfers in from another store, or orders as needed.
7. Generates an invoice, accepts payment and accurately processes the transaction.
8. Coordinates shipments incoming and outbound from the dealership.
9. Goes through parts orders as they arrive and puts them away or matches them with orders.
10. Contacts customers and notifies them when orders are in.  
11. Faces, stocks and dusts merchandise on the showroom floor on a daily basis to ensure eye-catching displays.
12. Creates seasonal merchandising displays to promote sales.
13. Shares in the responsibility of after-hours calls with other parts department staff.
14. Refers leads on other sales opportunities to R&S staff as appropriate.
15. Maintains a clean, neat and safe parts area, observing safety guidelines at all times.
16. Assists in maintaining an accurate inventory of all parts on hand, participates in annual physical inventory process as requested.
17. Stays up-to-date on equipment and market trends through attending training, product bulletins and other resources.

Qualifications

1. Previously related experience preferred.  
2. Knowledge of farm equipment preferred.
3. Excellent communication skills and ability to work well with people from all levels of the organization, and the general public as well.
4. Strong attention to detail and organizational skills required.
5. Ability to use a computer and current software programs required.
6. Must have a valid driver’s license and insurable driving history