Sales Support Assistant

Overview

The ideal candidate for this role on the Sales team will have a natural enthusiasm for sales, and strong communication & organizational skills. This role will serve as liaison between our external global wholesale partners and our internal sales and fulfillment teams. The candidate will thrive in a fast paced environment to support the day-to-day administrative duties of our Sales team, from data entry to delivery to the customer. This is a critical role to our Sales team and requires the ability to support multiple tasks at once, with an attention to detail and ability to both pitch ideas and to voice concerns. Rifle Paper Co. is a global stationery and lifestyle brand based in Winter Park, Florida. Launched in 2009 by husband-wife team Nathan and Anna Bond, Rifle Paper Co. has since grown into an industry-leading brand known for stationery, accessories, home décor, and much more with over 6,000 points of distribution globally.

Responsibilities

• Assist the wholesale channels (Independents & International) and their teams with vetting external customer communications and following up on requests, account set-up, SAP reporting, order entry, all with accuracy and timeliness
• Partner with the Customer Experience team to streamline communication with accounts & reps when questions arise on orders, account status, invoices, damages & misships, etc.
• Manage wholesale & international inquiry inboxes, and act as point person for the department to disseminate information to the appropriate parties
• Create order templates to utilize with international distributors & direct house accounts
• Consolidate and create sales, systems and processes training materials to ensure team alignment
• Upkeep account data and records to maintain customer lists, rep lists and stockist page
• Manage product data and brand pages for Faire & MarketTime platforms, incl. ownership of the wholesale product spreadsheet
• Utilize Faire Messages to assist customers with questions on their account & orders
• Oversee the greeting card display program
• Manage sample requests for tradeshows, reps & distributors for seasonal collections
• Assist with market prep, including sending market invites, partnering on Faire/email blast and calendarizing appointments for sales team, and post-market rep incentive trackers
• Assist with set-up, selling, and break-down at tradeshows where needed, in Dallas, Atlanta, Vegas, and/or New York Markets
• Create post-show merch/design feedback docs, and occasional Comp Shop projects for sales team
• Utilize Faire & MarketTime reporting to partner with planning team in-market to highlight best-sellers, inventory risks & more to ensure accurate forecasting
• Create sellsheets to aid sales for bestsellers, inventory closeout opportunities, print/category highlights and seasonal moments
• Keep across account activity on social media & email to ensure participation in key partner store events, giveaways and more, and assist with any social media contests
  
  

Position Requirements

• 2-3 years experience preferred in a wholesale and/or retail environment
• Proficiency in Google applications, Slack and Microsoft Excel (pivot tables, vlookup), Word, PowerPoint
• Prior experience in SAP Business One is preferred, or any B2B order management software
• Strong written and verbal skills; clear and concise communication skills to internal and external clients is a critical requirement of this role
• Problem solving skills
• Strong sense of urgency and attention to detail
• Self motivated; ability to take initiative and manage own time to complete tasks quickly and efficiently
• Remote role with tradeshow/account travel as needed
  
  

Rifle Paper Co. is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We encourage all qualified individuals to apply and join us in our mission to bring beauty to the everyday.