What are the responsibilities and job description for the Seasonal Customer Service Representative position at Rigdon Inc.?
Rigdon is seeking a dedicated and motivated individual to join our team as a Customer Support Representative. As the front-line ambassador of our business, you'll play a pivotal role in providing exceptional customer service to our clients across Missouri, Kansas, Colorado, Texas, and Arkansas.
Location: Remote
Responsibilities:
- Handle incoming calls, addressing inquiries, and responding to email requests promptly and professionally.
- Schedule service appointments, prepare estimates, and process client payments.
- Collaborate with team members to ensure effective customer issue resolution.
- Track and report client communications and activity.
- Transition quickly between answering calls or making calls to average of 8-10 calls per hour each day.
- Manage priorities, multi-task efficiently, and maintain excellent attention to detail.
- Other duties as assigned.
Requirements:
- Previous work-from-home experience, preferred.
- Minimum typing speed of 50 words per minute (wpm).
- At least 3 years of customer service and/or call center experience or scheduling experience.
- Proficiency in Microsoft Office applications.
- Strong internet connectivity and a dedicated home office space, free from distractions.
- Comfortable in a dynamic, high-call volume environment.
- Excellent communication skills, both written and verbal.
- Ability to work 40 hours per week between 8:00am - 6:00pm (Central time), Monday to Friday.
- Availability for one Saturday shift per month 8:00am - 3:00pm (Central time).
- An up to date and fast laptop or desktop computer and extremely fast and reliable internet access.
- Rigdon will provide the required phone equipment.
- This is a seasonal position with the possibility to become permanent.
Join our team and become the voice of Rigdon to our valued clients. If you are detail-oriented, customer-focused, and thrive in a remote work environment, we encourage you to apply. Help us provide exceptional service and support to our customers while enjoying working from home. Apply now to be a part of the Rigdon team.
Salary : $19 - $20
