Branch Operations Manager

Description

The Branch Operations Manager is responsible for the profitable and effective management of branch operations, including parts, service, sales, and rental. This role works closely with several departments to ensure smooth operating procedures, exceed customer expectations, and drive continuous improvement.

The Branch Operations Manager also collaborates with the sales team, Branch Manager, and corporate leaders to implement operational best practices and promote customer satisfaction.

WHAT YOU'LL DO:

• Assist the Branch Manager with the day-to-day operations of the store.
• Monitor and implement cost-saving initiatives and value-add strategies to meet branch goals and exceed customer expectations.
• Participate in resolving customer issues to ensure prompt, effective solutions that improve customer experience.
• Implement and maintain 5S (Sort, Set, Shine, Standardize, Sustain) principles at the branch to ensure organized, efficient workspaces.
• Document, develop, train, and implement branch-level best practices through Monday.com. 
• Collaborate with safety teams through Teams meetings to ensure compliance and maintain documentation in Monday.
• Track mentor programs, inspections, and action items to ensure a safe work environment.
• Conduct monthly branch reviews for each store and prepare reports for the Regional Managers and stores.
• Document meeting notes and create actionable items for follow-up.
• Collaborate with Branch Managers and Regional Managers on parts scorecard tracking and action items for improvement.
• Organize and support customer events at each branch location to enhance engagement and promote company values.

Requirements

WHAT YOU'LL NEED

• Strong leadership and organizational skills.
• Experience in branch operations or similar roles in a heavy equipment or service-based industry.
• Proficient in project management tools, including Monday or similar platforms.
• Strong understanding of 5S, safety management, and operational performance metrics.
• Excellent communication and team collaboration abilities.
• Customer-focused mindset with the ability to handle escalated customer issues.

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently.  

The noise level in the work environment is usually moderate.

Required travel up to 50-75%, dependent on market conditions and salesmen needs.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Salary/Exempt

________________________________________

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)