Branch Operations Manager

Description

The Branch Operations Manager is responsible for the profitable and effective management of branch operations to include parts, service, sales, and rental. This person will work directly with several departments to ensure smooth operating procedures as well as exceeding customer expectations.

WHAT YOU'LL DO

· Primary point of contact for all service, parts, rental, and PSSRs assigned to your store

· Assist the Branch Manager with day to day operations of the store

· Monitor and implement cost saving/value adds to ensure the store is meeting goals and customer expectations

· Collaborate with corporate managers to achieve common goals and maintain consistency in functional operations

· Assist Branch Manager in development of recommendations or plans to improve market share, customer loyalty, financial performance, etc. and the implementation of approved plans throughout the organization

· Work one-on-one with the sales team to ensure success in market share and visibility in the community

· Manage customer loyalty and satisfaction by monitoring NPS scores and incoming information regarding customer feedback

· Participate in resolution of customer issues to ensure a quick and effective solution

· Maintain knowledge of local market conditions and opportunities for growth

Requirements

WHAT YOU'LL NEED

• Bachelor’s degree or 5 or more years related experience; or equivalent combination of education and experience.

• Business awareness and numerical ability.

• Experience in managing an outside sales team

• 5 years sales/rental management and/or sales/rental market experience

• Ability to coach, lead, and delegate activities to the team members at your store

• Intermediate knowledge of Excel, Outlook, and other database systems

• Fluent in using a CRM system (Saleslink, Salesforce, etc.)

• Experience using DBS is a plus

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently.

The noise level in the work environment is usually moderate.

Required travel up to 50-75%, dependent on market conditions and salesmen needs.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Salary/Exempt

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)