Rental Counter Person

Description

The Rental Counterperson is responsible for successfully providing excellent customer service by increasing rental revenue for Caterpillar and Allied equipment.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO

• Performs all required steps to accurately and efficiently process Caterpillar and non-Cat rentals and invoices
• Maintains records on all rental equipment that is transferred or sold out of Rental Fleet
• Receives and reviews shipping and receiving documents from other branches to ensure accuracy and completeness
• Input lost-sales rental data
• Use iRent and/or DBS to input reservations, write rental contracts, process exchanges, close invoices, and process transfers
• Coordinates shipping and receiving of machines with transportation department
• Thoroughly understand the rental process 
• Complete rental transactions through direct contact with customers, whether face-to-face, on telephone, or email
• Assist walk-in customers with information on availability, machine application, and other options regarding equipment in the fleet
• Quote rates and assist customers in making decisions on best options
• Assist customer in financial, service, and rental issues relating to invoice or account information
• Resolve customer issues or concerns with independent discretion
• Generate and close rental contracts
• Prepare bids on new and existing jobs and projects
• Use independent discretion regarding discounting rental rates, freight charges, hauling charges, and customer damage according to customer situation

Requirements

WHAT YOU'LL NEED

• Ability to gather and analyze information skillfully, and sometimes develop alternative solutions;
• Ability to work in group problem solving situations
• Ability to manage difficult or emotional customer situations and responds promptly to customer needs.
• Ability to speak or communicate clearly and persuasively in positive or negative situations
• Tolerance for taking calculated risks to accomplish goals.
• Respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• 1-5 Caterpillar or Competitor Sales or Rental Experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Excellent verbal and written communication skills

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Employee must be able to lift 25 lbs of force occasionally and 10 lbs of force frequently.

The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and outside weather conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually moderate.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

Exempt/Safety Sensitive

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)