Technical Communicator

Description

The Technical Communicator is a liaison between the dealership and Caterpillar Engineering for product problems and technical information. This position provides support for all dealership departments and external customers. This position provides technical support for all allied products that we represent.

WHAT YOU'LL DO:

· Support the operation departments and external customers as the company technical expert. Solve critical product problems through diagnosis/repair, personal knowledge/experience and manufacturer engineering data.

· Provide failure analysis reports to dealership, Caterpillar and customers.

· Track and report product problems to sales and Caterpillar.

· Create and distribute technical service related memos.

· Assist service managers in making customer, dealer, and manufacturer policy settlement decisions.

· Direct, coordinate, perform and report on test iron and field follow projects, failure and reusability analysis reporting, parts salvage and development, SIMS and Partners in Quality programs.

· Investigate and report on product accidents to the company and manufacturer.

· Create on-machine solutions through testing and research.

· Investigate, collect data and communicate with business unit engineers and district rep. on Caterpillar’s Continuous Product Improvement process.

· Adhere to company policies, procedures and practices. Must use all safety equipment necessary and report any unsafe acts or conditions.

· Attend and participate in Failure Analysis and relevant technical conferences.

· Provide independent judgement and discretion to customers (both internal and external) regarding key component failures, repairs, and analysis

· Exercises clear judgement on advanced repairs to prevent or further prohibit excess loss to the customer

Requirements

WHAT YOU'LL NEED:

· High School Diploma

·Ability to become MSHA and OSHA certified for working at mine sites.

· Minimum of 5-years dealership experience.

· 10-years of heavy equipment mechanic experience, consisting of two years as a field mechanic or equivalent experience and demonstrated knowledge. (Preferred)

· Comprehensive understanding of Level 1 Failure Analysis or equivalent.

· Proficient at Electronic Technician (data logger, event recording, and diagnostics).

· Able to troubleshoot engines, transmissions, hydraulic and electronic syst

· Knowledgeable in Caterpillar and Dealership warranty claims.

· In depth knowledge of fluid sampling requirements and test results and analysis.

· Proficient in reading schematics (i.e., electrical and hydraulic).

· Proficient in International Standards Organization programs and symbols

· Ability to read and interpret blue print drawings

· Proficient at using Service Information Systems (network, web and stand-alone versions).

· Working knowledge of proprietary computer systems such as Data Base Systems a plus.

· Proficiency in Microsoft Suite

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently.

The noise level in the work environment is usually moderate.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Salary/Exempt

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)