What are the responsibilities and job description for the Field Service Technician position at Riggs Roadside of SC, LLC?
A roadside assistance job description entails providing immediate, on-site assistance to stranded motorists by performing tasks like tire changes, jump starts, fuel delivery, vehicle unlocks, and towing services, ensuring safe and efficient solutions during vehicular emergencies; often requiring a valid driver's license, mechanical knowledge, and the ability to work in various weather conditions.
Key responsibilities may include:
Responding to roadside assistance calls:
Answering dispatch calls from stranded drivers, gathering details about the issue and location.
On-site service provision:
Arriving at the scene promptly, assessing the situation, and performing necessary repairs like tire changes, battery jump starts, or fuel delivery.
Vehicle unlocking:
Assisting drivers who have locked their keys in their car.
Towing services:
Arranging for towing services when required repairs cannot be done on-site.
Basic vehicle diagnostics:
Identifying simple mechanical issues that can be addressed on the roadside.
Maintaining vehicle and equipment:
Regularly inspecting and maintaining service vehicles and roadside assistance tools.
Customer service:
Providing courteous and professional service to stranded drivers, explaining procedures and addressing concerns.
Documentation:
Completing necessary paperwork regarding service details and customer information.
Required skills and qualifications:
Mechanical knowledge:
Basic understanding of automotive systems and how to perform minor repairs.
Valid driver's license:
Clean driving record and ability to operate a service vehicle safely in various weather conditions.
Physical fitness:
Ability to lift heavy objects and perform tasks requiring physical exertion.
Customer service skills:
Excellent communication and interpersonal skills to interact with customers in stressful situations.
Problem-solving abilities:
Quick thinking and decision-making skills to assess situations and determine appropriate solutions
Job Types: Full-time, Part-time
Pay: $12.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Parental leave
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Experience:
- Programmable logic controllers: 1 year (Required)
- Mechanical knowledge: 1 year (Required)
Experience:
- Programmable logic controllers: 1 year (Required)
- Mechanical knowledge: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Rock Hill, SC 29732 (Required)
Ability to Relocate:
- Rock Hill, SC 29732: Relocate before starting work (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
Salary : $12 - $30