Client Care Coordinator

The primary goal of the Client Care Coordinator is to ensure clients receive the highest quality of care in accordance with Company standards through performance management of caregiver staff and quality control initiatives. This is a position that includes supervision of 95 staff caregivers and managing a census of 100 clients. It also requires a strong ability to perform successful conflict resolution/problem solving with clients and employees.

This role will be responsible for conducting client care assessments/intake meetings in the field, in order to grow our new client base. The Client Care Coordinator will be effective at identifying needs and helping the scheduling/operations team make proper matches when identifying caregivers that can work with the client.

The Client Care Coordinator also assists in the scheduling of per diem caregiver staff on an ongoing basis.

***THIS IS NOT A REMOTE POSITION, THIS REQUIRES IN PERSON ATTENDANCE EITHER IN OFFICE OR IN FIELD MEETING WITH CLIENTS***

Essential Functions

• Performs or supervises case management activities for individual clients, including but not limited to assessments, teaching and development and updating of the care plan or paraprofessional tasks sheet.
• Performs scheduling of per diem caregiver staff on an ongoing basis. Responsible for backfilling shifts when call offs or no shows occur.
• Documentation of care / issues/ events in WellSky and in client / caregiver files as directed by state licensure guidelines and RAH recommendations.
• Participates in performance reviews of all caregiver staff.
• Follows up with all Agency complaints both staff and client.
• Perform new client care assessments and open new cases in the field.
• Actively engages in training and new hire orientation in order to demonstrate professional home care standards.
• Reviews client/caregiver notes to ensure compliance and quality in documentation and care.
• Evaluate and supervise all Agency homecare staff both on client sites and in office for conformity with professional standards of personal and companion care, and in accordance with state health statues and home care licensure requirements.
• Answers telephone, take inquiries or messages using good telephone technique. Uses strong inside sales techniques to turn client inquiries into new client consultations.
• Greets and assists everyone who comes into the office in a professional and courteous manner.
• Data entry into WellSky (proprietary software) of all new clients, prospective clients, associates and vendors.
• Sets appointments for new caregiver applicants, and explains the initial application process.
• Prepares new client homecare record books, and client information packets.
• Assists with field employee hiring orientations, in-services, disciplinary actions, etc.
• Implements field employee safety programs.
• Maintains compliance to all Agency clinical and administrative policies, procedures and regulatory requirements.
• Provides for orientation and in-service education for caregivers.
• Manages company client survey programs by promoting participation, reviewing results, and making recommendations to the management team on improving the quality of care.
• Promotes a positive image of the Agency within the office and in the community.
• Promotes Agency to the community, participating in community programs with other professionals when necessary and forming alliances that are most beneficial to the agency.
• May be required to travel on company business.

Additional Functions

• Other administrative, recruiting/HR, care management tasks as designated by President
• Work as a backup caregiver in emergency situations (due to call-offs, no call/no show events)
• Performs on-call/after-hours coordinator duties on a rotating basis.

Education, Experience, Knowledge, Skills, Abilities and Availability

• One year of supervisory experience preferred.
• College degree preferred.
• Basic computer skills (MS Office) and organizational abilities. Excellent interpersonal relations abilities. Good telephone skills.
• Knowledge of common medical terminology.
• Able to work independently, demonstrating sound judgment.
• Home care or experience working in a Personal Care/Skilled Care Facility preferred.
• Read, write speak and understand English as needed for completion of job.
• CNA /LPN/ Rn license a plus
• Have a valid driver’s license and use of an insured automobile or access to adequate transportation.

Working Environments

• Works both in office and in client homes as required for supervisory and assessment visits.

Job Type: Full-time

Pay: $1,000.00 - $1,200.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Outside sales: 1 year (Preferred)
• On Call: 1 year (Required)
• home care or home health agency administration: 1 year (Required)

License/Certification:

• Driver's License and Vehicle (Required)
• CNA or LPN (Preferred)

Work Location: Multiple locations

Salary : $1,000 - $1,200