Client Care Manager

Right at Home of Southern Arizona was founded in 2013 and operates office locations in Tucson, Green Valley and Sierra Vista, and in Henderson, NV. Our purpose is to improve quality of life by helping people navigate the aging journey. We help veterans and older adults do the things they love to do so they can live the way they want to live.

We are all working together toward the milestone of serving 1,000 active clients!

Our clients are veterans and older adults who wish to remain living independently at home. They often require companionship, help around the house, personal care or cognitive and dementia support. If you have experience working with aging adults and leading a team of professional caregivers—or think you may enjoy doing this type of work—this role will be a great fit!

We are hiring a Client Experience Manager to lead this important area in our Sierra Vista office.

As the Client Experience Manager, you will love it here if you embrace the following values:

• Team First
  
  
  

You are Humble, Hungry and Smart and are committed to a healthy organization above all else. You are not a jackass.

• Leader
  
  
  

You strive to be a level 5 leader every day, embrace productive conflict and honor vulnerability.

• Doer
  
  
  

You are committed and accountable—no excuses. You put first things first and magnify your role and understand that action beats perfection.

• Grow or Die
  
  
  

You drive for superior financial results, operational excellence and truly believe that Good is the enemy of Great.

• Discipline
  
  
  

You do not want a job but rather wish to operate with freedom within a framework of responsibilities and are consistent in your effort and execution day in and day out.

You’ll love coming to work every day if you get, want and have the capacity to do the following things:

• Lead, Manage, Accountability
• Manage and nurture client relationships.
• Ensure extraordinary experiences for and delivery of care to clients.
• Onboard new clients.
• Increase service hours for assigned clients.
  
  
  

You’ll have success as the Client Experience Manager if you value clear processes and feel qualified to do the following things:

• Assess client needs and develop custom care plans, then visit regularly to ensure success.
• Ensure proper client and caregiver matching and scheduling.
• Coordinate client care with other providers and community partners.
• Hire, onboard, train, supervise and support a team of professional caregivers.
  
  
  

We train our team to help them succeed and everyone on our team contributes to our success. In this role you will be accountable to hit the following numbers each week:

• No unstaffed client visits.
• Less than 1% of total hours in unbilled overtime.
• Increase service hours for existing clients to grow company revenue.
• Maintain a ratio of 1.5 caregivers to 1 client.
  
  
  

If you have earned a bachelor’s degree and are willing to spend at least 45-50 hours per week working, learning and hitting these numbers consistently, you will be recognized and rewarded for the value you create for our team, clients and employees.

Our company runs on EOS (Entrepreneurial Operating System) purely. That means as a member of this team you will have a leader who:

• Gives clear direction
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you quarterly or more often
• Rewards and recognizes your performance
  
  
  

If you do not embrace the above values and operating principles, you will absolutely hate being part of our team right from the start, but if you are aligned with the above apply now so that we can get the conversation started.

Let’s start talking about living. Apply today!