What are the responsibilities and job description for the Scheduling Coordinator position at Right At Home Of The C S R A?
Job Description
Job Description
Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has the opportunity for you!
We are a locally owned home care business that has an exceptional culture, and we are looking for great talent who can work in a fast-paced environment; who have exceptional skills in communication, organization and making decisions; and who are people persons!
Benefits
Health Benefits
Paid Time Off
Paid Holidays
Training and development opportunities
Competitive salary
Quarterly bonus potential
The Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees. Serves as a team player while maintaining a high level of professionalism, a positive demeanor at all times, integrity in every interaction, and is able to effectively multitask, solve challenges and make decisions in a fast-paced high functioning office environment.
Essential Duties and Responsibilities
Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled.
Performs various supervisory activities for scheduling appropriate caregivers to clients. Performs other office coordination duties.
Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment.
Accepts assignments from the Agency Directors.
Schedules caregivers
Contacts individuals in regard to assignments and scheduling
Answers telephone and responds to text and email communications promptly.
Maintains accurate documentation of care staff work activities in ClearCare.
Performs “on-call” coordinator duties as needed.
Serves as liaison between associates and Agency Directors
Coordinates client requests for service.
Accurately completes the master schedules as needed and notifies clients regarding the status of their services.
Ensures that services are provided by the most qualified person available.
Notifies clients in a timely fashion if an employee is not available as originally scheduled. Makes every attempt to refill the request.
Assists in determining client needs and provides general information regarding services.
Coordinates caregiver scheduling requests as able.
Accurately records employee availability and coordinates availability with service requests.
Notifies personnel in a timely fashion if the client cancels a request.
Makes every attempt to reschedule caregiver on another assignment.
Maintains an accurate log of all communications with agency personnel.
The ideal candidate has prior experience working in the home care industry or medical office setting.
The desired candidate will possess the following :
High school graduate or equivalent with two years of business experience.
Able to work independently, demonstrating sound judgment.
Be available as required for on-call duty outside of normal office hours.
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