What are the responsibilities and job description for the Care Services Coordinator position at Right at Home Rosenberg?
Right at Home Rosenberg -
Job Summary :
Right at Home is seeking a dedicated and detail-oriented Care Services Coordinator to join our team. This multifaceted role involves managing client care plans, recruiting and onboarding caregivers, and ensuring efficient scheduling of care services. The ideal Care Services Coordinator is compassionate, highly organized, and passionate about making a difference in the lives of seniors and individuals with disabilities.
Key Responsibilities :
Care Coordination :
Serve as the primary point of contact for clients and their families, ensuring excellent customer service and communication.
Develop and maintain individualized care plans tailored to client needs and preferences.
Conduct client assessments and home visits to monitor care quality and address any concerns.
Collaborate with caregivers and healthcare professionals to ensure continuity of care.
Address and resolve any service issues promptly and professionally.
Recruitment & Onboarding :
Develop and implement caregiver recruitment strategies to attract qualified candidates.
Screen, interview, and hire caregivers in accordance with company policies and regulatory requirements.
Conduct background checks, reference verifications, and credentialing for compliance.
Facilitate onboarding and training programs to ensure caregivers are equipped with the necessary skills.
Maintain caregiver personnel files and ensure compliance with state and federal guidelines.
Scheduling & Staffing :
Coordinate caregiver schedules to meet client needs while maximizing caregiver utilization.
Monitor and adjust schedules to accommodate changes, ensuring continuity of care.
Handle call-offs, schedule changes, and emergency coverage as needed.
Utilize scheduling software to maintain accurate records of shifts and assignments.
Ensure compliance with client care requirements, including matching caregivers with appropriate skills.
Qualifications :
High school diploma or equivalent (Associate's or Bachelor's degree preferred).
Previous experience in healthcare scheduling, recruitment, or care coordination (home care experience a plus).
Strong interpersonal and communication skills, with a customer service mindset.
Proficiency in scheduling software and Microsoft Office Suite (Word, Excel, Outlook).
Must be comfortable working alone in the office and managing multiple responsibilities independently.
Ability to multitask, prioritize, and adapt to changing circumstances.
Knowledge of home care regulations and best practices preferred.
Bilingual (English / Spanish) is a plus.
Key Competencies :
Compassionate and empathetic approach to client care.
Strong problem-solving and decision-making skills.
Excellent organizational skills and attention to detail.
Ability to work independently and as part of a team.
Flexibility and resilience in a fast-paced environment.
Benefits : Paid sick time
Performance-based bonuses
Named Employer of Choice & Provider of Choice by Home Care Pulse
Ongoing paid training and development
Recognition, celebrations, and a collaborative team culture
AWESOME WAY TO MAKE A DIFFERENCE!
How to Apply :
Interested candidates should submit their resume and salary expectations to hello@saviecare.com . Join us as a Care Services Coordinator and make a meaningful impact in the lives of our clients and their families!
