What are the responsibilities and job description for the Client Care Services Coordinator position at Right at Home Rosenberg?
Job Summary:
Right at Home is seeking a dedicated and detail-oriented Client Care Services Coordinator to join our team. This multifaceted role involves managing client care plans, recruiting and onboarding caregivers, and ensuring efficient scheduling of care services. The ideal Client Care Services Coordinator is compassionate, highly organized, and passionate about making a difference in the lives of seniors and individuals with disabilities.
Key Responsibilities:
Serve as the primary contact for clients and families, ensuring excellent communication and service while developing and maintaining individualized care plans based on client needs and preferences.
Conduct assessments and home visits to monitor care quality, collaborate with caregivers and healthcare professionals for seamless care continuity, and address and resolve service issues promptly.
Implement recruitment strategies to attract and hire qualified caregivers, screen and interview candidates, conduct background checks and credentialing, and facilitate onboarding and training programs.
Maintain caregiver personnel records in compliance with state and federal guidelines while ensuring all caregivers are equipped with the necessary skills for quality care delivery.
Coordinate and optimize caregiver schedules to meet client needs, manage schedule changes, call-offs, and emergency coverage, and utilize scheduling software to maintain accurate shift records and assignments.
Ensure proper caregiver-client matching based on skills and care requirements to maintain high standards of service and continuity of care.
Qualifications:
High school diploma or equivalent (Associate's or Bachelor's degree preferred).
Previous experience in healthcare scheduling, recruitment, or care coordination (home care experience a plus).
Strong interpersonal and communication skills, with a customer service mindset.
Proficiency in scheduling software and Microsoft Office Suite (Word, Excel, Outlook).
Must be comfortable working alone in the office and managing multiple responsibilities independently.
Ability to multitask, prioritize, and adapt to changing circumstances.
Knowledge of home care regulations and best practices preferred.
Bilingual (English/Spanish) is a plus.
Key Competencies:
Compassionate and empathetic approach to client care.
Strong problem-solving and decision-making skills.
Excellent organizational skills and attention to detail.
Ability to work independently and as part of a team.
Flexibility and resilience in a fast-paced environment.
Benefits:
Paid time-off
Discount on AAA roadside assistance membership
Performance-based bonuses
Named Employer of Choice & Provider of Choice by Home Care Pulse
Ongoing paid training and development
Recognition, celebrations, and a collaborative team culture
AWESOME WAY TO MAKE A DIFFERENCE!
How to Apply:
Interested candidates should submit their resume and salary expectations to hello@saviecare.com. Join us as a Client Care Services Coordinator and make a meaningful impact in the lives of our clients and their families!
