Client Care Supervisor - Home Care

Right at Home is seeking a dedicated and experienced Client Care Supervisor - Home Care to lead our client care team in delivering exceptional, compassionate home care services. This role is a blend of field and office responsibilities, including direct care, caregiver support, and administrative duties to ensure the highest quality of service for our clients. This is a full-time, salaried position with regular hours of Monday through Friday, 8 AM - 5 PM.

Client Care Supervisor - Home Care will be required to cover from the Waukegan area to the north, and to the Arlington Heights area to the south.

Key Responsibilities of Client Care Supervisor - Home Care :

• Direct Client Support: Provide hands-on care for clients, including emergency support for call-offs and urgent client needs.
• In-Home Client Assessments: Conduct comprehensive in-home assessments for prospective clients and re-assessments for existing clients to ensure evolving care needs are met.
• Caregiver Mentorship: Train and mentor caregivers in the field, run skills labs for new hire orientations, and introduce caregivers to new clients during Meet & Greets to ensure a smooth start.
• Care Plan Coordination: Collaborate with clients, families, and caregivers to develop, maintain and update individualized care plans, ensuring safe, meaningful, and person-centered care.
• Quality Assurance & Supervisory Visits: Conduct regular in-home supervisory visits to assess caregiver performance and client satisfaction, aligning care standards with company policies.
• Administrative Support: Assist with scheduling, documentation, and client communications; handle phone calls and perform data entry as needed.

Qualifications of Client Care Supervisor - Home Care :

• CNA certification with a minimum of 2 years of experience, licensed by IDPH.
• High school diploma or equivalent; some business experience is a plus.
• Reliable, insured vehicle with a valid driver’s license (mileage reimbursement provided).
• Strong interpersonal and communication skills; able to provide feedback and foster a collaborative environment.
• Experience in home care or a related field is preferred.
• Ability to work independently, demonstrating sound judgment and a commitment to excellence.

Benefits of Client Care Supervisor - Home Care :

• Competitive salary of $45,000 - $60,000 annually.
• Medical, dental, and vision insurance options.
• Paid time off with 3 weeks of eligibility within the first 6 months.
• 401(k) Profit Sharing program after 1 year of employment.
• Opportunity for additional income with flexible, client-care shifts and on-call duties outside regular hours.
• Positive, family-like work culture focused on support, training, and recognition.

Join us and make a difference every day by helping clients and caregivers thrive in a supportive, quality-driven environment!

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• Home Care: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Work Location: On the road

Salary : $45,000 - $60,000