What are the responsibilities and job description for the Franchise CRM Administrator position at Right at Home?
Right at Home is looking for an experienced Franchise CRM Administrator. In this position you will be responsible for enterprise-level management of the CRM across the organization including configuration, integrations, and ongoing support.
- Do you thrive in dynamic environments where you can work within cross-functional teams?
- Are you someone who loves to problem solve?
- Do you achieve goals consistently and efficiently?
If you answered YES to the questions above... keep reading and apply today!
Right at Home is clear in its mission... "To improve the quality of life for those we serve". You can help us achieve this mission by lending your leadership experience, proactive problem-solving abilities, success in small business and effecting coaching skills to our organization!
When you come and work for Right at Home, you are joining a company that values its employees in all aspects of life. We offer a casual work environment, hybrid work availability, flexible time off, parental leave, competitive pay, and so many other great benefits!
We are protective of our culture and enjoy working with others who share our core values: Authentic, Accountable, Approachable, Collaborate and Integrity! We aspire to work with colleagues who Get it, Want it and have the Capacity to do it. That means you'll work with people who know what it takes to succeed, strive for excellence and have the skills and knowledge necessary to get the job done right! We use the EOS approach to our business, creating transparency and accountability.
Primary Responsibilities:
- Consistently upholds and demonstrates the Right at Home core values: Authentic, Accountable, Collaborative, Integrity, and Approachable
- Develop and execute comprehensive strategies for the Zoho software suite, including CRM and other applications, to drive customer acquisition, retention, operational efficiency, and overall business success
- Plan, organize, and oversee the completion of strategic initiatives related to Zoho systems, ensuring they are delivered on time, within budget, and aligned with organizational objectives
- Anticipate the impact of Zoho initiatives on existing processes, proactively addressing challenges and identifying solutions
- Partner with Marketing, Sales, IT, and Organizational Learning and Development teams to ensure seamless integration and adoption of Zoho tools
- Oversee Franchise Development Marketing initiatives, including prospect funnel management, process optimization, and communications, to attract and qualify franchisee prospects
- Collaborate with internal stakeholders to develop and implement communication and change management plans for Zoho-related initiatives
- Lead, mentor, and manage the Zoho team, fostering a culture of continuous improvement and alignment with organizational goals
- Coach and develop team members, ensuring effective training, performance management, and professional growth
- Manage all Zoho system configurations, including custom objects, fields, workflows, automations, user roles, and third-party integrations
- Maintain data architecture and ensure data quality across the suite
- Execute system improvements and technical upgrades to ensure scalability, performance, and adherence to best practice
- Serve as the primary subject matter expert (SME) and helpdesk support for Zoho applications
- Design and execute customer journeys, leveraging workflows and automations to improve satisfaction and build long-term relationships
- Establish and track key performance indicators (KPIs) to measure the success of Zoho initiatives, providing regular reports and presentations to senior management
- Cultivate relationships with third-party vendors and partners to optimize the value and effectiveness of Zoho tools and integrations
- Participate in special projects and perform other duties as assigned
Successful candidates will have:
- Bachelor’s degree in information technology, Business, or related field
- 3 years of experience as a CRM Administrator or in a similar role
- Proficiency in ZOHO software is a plus
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with data analysis and reporting tools
- Communicate effectively in formal and informal 1:1 and group settings
- Balance the pressures of advocating for single and multiple stakeholders
- Strong skills in understanding operational data requirements and importance in systems/applications
- Ability to work in a discrete manner maintaining confidentiality or sensitive information
- Excellent organizational skills
Right at Home, a RiseMark Holdings, LLC company, is an equal opportunity employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.
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