Remote On-Call Coordinator - Home Care

We are seeking a dedicated and organized Remote On-Call Coordinator - Home Care to join Right at Home during non-business hours. In this crucial role, you will be responsible for managing and coordinating caregiver call-offs and last-minute scheduling changes during non-business hours.

Your efficient communication and problem-solving skills will ensure that our clients continue to receive the highest level of care even in unexpected situations. Prior scheduling experience is required.

Responsibilities of Remote On-Call Coordinator:

• Hours: 6a-8a & 5p-10p Monday, Thursday, and Friday. 6a-10p on Saturday and Sunday.
• Emergency Response: Act as the primary point of contact for caregivers during non-business hours, including evenings, weekends, and holidays, to handle call-offs, scheduling changes, and urgent situations.
• Coordination: Quickly assess the impact of caregiver call-offs on client care schedules and develop contingency plans to ensure uninterrupted care services.
• Communication: Maintain open lines of communication with both caregivers and clients, relaying scheduling changes, updates, and any relevant information in a timely and clear manner.
• Problem Solving: Address unforeseen staffing challenges by rearranging schedules, contacting backup caregivers, and collaborating with other team members to ensure coverage.
• Documentation: Accurately document all call-offs, changes, and resolutions in our scheduling and communication systems.
• Client Relations: Demonstrate empathy and understanding when communicating with clients and their families about changes in caregiver assignments, ensuring their comfort and satisfaction.
• Team Collaboration: Collaborate with the scheduling team, supervisors, and other departments to share information about call-offs and ensure smooth transitions between shifts.
• Performance Tracking: Monitor and track call-off trends, identifying opportunities for process improvements to minimize scheduling disruptions.
• Emergency Procedures: Adhere to established protocols for emergency situations, providing guidance and support to caregivers and clients as needed.
• On-Call Support: Participate in an after-hours on-call rotation, being available to address any urgent matters that may arise.

Qualifications Remote On-Call Coordinator:

• Remote On Call Coordinator must have previous experience in a scheduling, coordination, or similar role, preferably within the home care, healthcare, or service industry.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced and time-sensitive environment.
• Exceptional communication skills, both verbal and written, with the ability to convey information clearly and empathetically.
• Problem-solving skills to assess situations quickly and make effective decisions under pressure.
• Compassionate and patient attitude when dealing with caregivers, clients, and their families during stressful situations.
• Proficiency in using scheduling software, communication tools, and technology to manage call-offs and updates.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as required by the role.
• Ability to remain calm and composed in high-stress situations and to provide clear guidance to all parties involved.

Benefits of Remote On-Call Coordinator:

• Competitive compensation package with additional pay for on-call duties.
• Opportunities for professional growth and advancement within the organization.
• Supportive and collaborative work environment focused on delivering exceptional home care services.
• Making a meaningful impact by ensuring clients receive the care they need, even in challenging circumstances.

If you are a dedicated individual with strong communication skills and the ability to handle unexpected scheduling changes, we invite you to join us as a Remote On Call Coordinator. Your role will be essential in maintaining the continuity of care and providing peace of mind to our clients and caregivers. Apply today to be a part of our compassionate home care team.

Job Type: Full-time

Work Location: Hybrid

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• Home Care: 3 years (Preferred)
• WellSky Computer: 1 year (Preferred)
• Scheduling: 3 years (Required)

Work Location: Hybrid remote in Piedmont, SC 29673

Salary : $13 - $15