What are the responsibilities and job description for the Staffing Coordinator position at Right At Home?
We are looking for a strong candidate to manage and optimize staff schedules to ensure effective and efficient operations.
Ensure that all referrals are received in an accurate, detailed manner and are properly handled. Initiate and perform all actions necessary to schedule appropriate caregivers to clients, ensure services are delivered as promised, and staffing levels are sufficient to cover current and contingency care scenarios; timecard/Telephony processing; and other office coordination duties as assigned.
Essential Functions:
- Answer telephone; take inquiries or messages utilizing good telephone technique.
- Receive and respond to referrals and service inquiries on the programs offered by this company.
- Interview, screen and test all applicants.
- Manage entire scheduling process, filling existing and new shifts, and ensuring contingency care is always available.
- Assist with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc.
- Computer input of time sheet/Telephony changes for payroll processing.
- Maintain documentation of associate work record in WellSky Scheduler and ensure current and complete personnel records for all homecare associates.
- Communicate continually with associates and clients to evaluate service.
- Respond promptly and courteously to all clients calls.
- Perform on-call coordinator duties as needed.
- Serve as liaison between associates and Owner/Operations Manager.
- Assists with Inside sales management, marketing, and public relations efforts
Education, Experience, Knowledge, Skills, Abilities and Availability
- High School graduate or equivalent with two years of business experience.
- Basic office and computer skills and organizational abilities.
- Excellent interpersonal relations abilities.
- Excellent telephone skills.
- Prior home care experience a must.
- Knowledge of common medical terminology.
- Able to work independently, demonstrating sound judgment.
- Read, write, speak, and understand English as needed for the job.
- Be available as required for on-call duty outside of normal office hours.
Core Competencies:
- Professional demeanor. Creates favorable first impressions on phone or in person.
- Goes beyond "call of duty." Finds ways to overcome obstacles.
Plans, organizes, schedules, budgets in efficient, productive manner.
- Sets high "stretch" performance standards for self and others. Exhibits sense of responsibility for achieving above average results.
- Regularly monitors customer satisfaction. Establishes strong relationships. Visible and accessible to customers at all times.
If you meet the above qualifications and have at least one year of experience of in home care, please email a cover letter with salary expectations along with your resume to www.rahbaltimore.com.
Job Type: Full-time
Pay: $41,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Baltimore, MD 21229 (Required)
Ability to Relocate:
- Baltimore, MD 21229: Relocate before starting work (Required)
Work Location: In person
Salary : $41,000 - $50,000
