What are the responsibilities and job description for the Dispatcher position at Right Now Heating, Cooling, Plumbing and Electrical?
Monday - Friday with alternating weekends
$17 - $19
What you will do
If you are looking for a new and exciting career, this is the place to work! Right Now Heating, Cooling, Plumbing & Electrical has served over 200,000 customers and is growing faster than ever!
We provide
Qualifications
$17 - $19
What you will do
- Scheduling and dispatching drivers based on customer requests or immediate needs
- Using telephone system to contact technicians
- Relaying information such as work orders or other messages to technicians
- Attention to detail
- Ability to multitask
- Typing skills
If you are looking for a new and exciting career, this is the place to work! Right Now Heating, Cooling, Plumbing & Electrical has served over 200,000 customers and is growing faster than ever!
We provide
- 401k retirement plan
- Medical, Dental, & Vision
- Paid training
- Outstanding work culture and environment
Qualifications
- Dispatch experience highly preferred
- Ability to pass a background check
- High school diploma (or GED)
- Demonstrate passion for excellence with respect to treating and caring for customers
- Strong decision-making abilities
- Ability to identify customer needs and clearly articulate product and service offerings
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Team player
- Multitasking and time management skills with the ability to prioritize
- Strong verbal and written communication skills
- Comfortable in navigating through multiple software systems and windows simultaneously
- Ability to show empathy when responding to customer’s needs
- Must be flexible with the ability to adapt to changes quickly and think conceptually
- Coordinate the transportation movements of the technicians
- Must keep track of the drivers’ schedules as they change throughout the day
- Keep track of the technicians’ start and departure times
- Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
- Requires interaction with drivers daily
- Anticipate problems with routes and parts by making quick sound decisions
- Respond to special requests from customers related to jobs performed by a technician
- Order parts for special orders
- Maintain techs’ vacation, sick and weekend schedules
- Follow up on all pending/ recommended work
- Forecast workload for 2-3 days out
- Contact customers with parts pending and status of parts
Salary : $17 - $19
