What are the responsibilities and job description for the Account Manager position at Right Way Signs, LLC?

About Right Way Signs, LLC

Right Way Signs, LLC is an established but growing, dynamic sign company specializing in both interior and exterior branding solutions. With a national reach and a focus on delivering exceptional signage experiences, we pride ourselves on providing high-quality products and personalized service to our diverse client base. We work closely with our clients to bring their brand vision to life with top-notch materials, innovative designs, and expert installation. Our clients’ satisfaction is our highest priority, and we are expanding our team to ensure we continue providing unmatched service in this fast-paced industry.

Position Overview

The Account Manager at Right Way Signs, LLC will play a key role in ensuring our clients receive an outstanding experience throughout their project journey. The Account Manager will be the main point of contact for clients, collaborating closely with the CEO, Project Manager, and other team members to ensure seamless project execution from concept to completion. This position requires a proactive, solution-oriented individual with excellent communication skills and the ability to manage multiple projects simultaneously. The ideal candidate will have a strong ability to build relationships, resolve client concerns, and provide timely and accurate project updates.

Key Responsibilities

Client Liaison : Serve as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded. Communicate regularly to provide updates and answer questions throughout the project lifecycle.
Project Coordination : Work closely with the CEO and Project Manager to coordinate timelines, resources, and deliverables. Ensure all project details are thoroughly understood and communicated across the team.
Vendor and Subcontractor Coordination : Secure quotes from vendors and subcontractors, ensuring competitive pricing and quality. Maintain strong relationships with external partners to ensure timely delivery and successful project outcomes.
Bid Research & Material Sourcing : Research and gather information on materials and products for competitive bids. Ensure cost-effective options without compromising quality or client satisfaction.
Client Conflict Resolution : Handle any client concerns or conflicts with professionalism and empathy. Work to de-escalate potential issues and ensure client satisfaction through resolution.
Documentation & Reporting : Maintain accurate records of client communications, project timelines, and any changes to project scope. Provide regular progress reports to the CEO and Project Manager.
Client Experience : Go above and beyond to create a positive, seamless, and unmatched experience for clients. Ensure that clients feel valued, informed, and confident throughout their project.

Qualifications

Experience : No specific industry experience is required, however we are seeking someone that is a self starter and quick learner.

Skills :

Exceptiona communcation skills is the most important part of this role. Verbal and written communication skills, with the ability to discuss projects confidently over the phone and in writing.

Strong organizational skills and the ability to manage multiple projects simultaneously.

Problem-solving ability and comfort in addressing and resolving client issues.

A strong sense of initiative, being proactive in managing client expectations and project progress.

A customer-first mindset, with a passion for delivering excellent service.

Comfort with working in a fast-paced, evolving environment.

Education : High school diploma required. Bachelor’s degree or equivalent experience preferred.

Technical Skills : Right Way operates within the Google (Gmail) Business Suite, Dropbox, and Monday.com

Personal Attributes

Quick learner with the ability to adapt to new challenges and processes.

Strong interpersonal skills, with the ability to build rapport and trust with clients and internal teams.

High attention to detail, ensuring no aspect of the client’s project is overlooked.

Ability to work independently and as part of a collaborative team.

Resilient and calm under pressure, with the ability to manage and resolve client concerns effectively.

Why Join Right Way Signs, LLC?

Impactful Work : Be a key player in ensuring our clients' brands are represented to the highest standard across the nation.

Growth Opportunity : As a growing company, we offer opportunities for personal and professional growth.

Positive Work Environment : Join a team of motivated, creative professionals who value collaboration, innovation, and providing exceptional service.

Competitive pay and benefits

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