What are the responsibilities and job description for the Help Desk Tier II Desktop Specialist - Cleared position at RightDirection Technology Solutions?
RightDirection Technology Solutions LLC
Description :
The Help Desk Tier II Desktop Specialist shall support the HR Help Desk at the U.S. Dept of State in Washington, D.C. This position is full-time and on-site with standard office hours. This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau.
- Responsible for creating and maintaining images for all desktop platforms.
- Maintaining and supporting applicable ticketing queues.
- Working with customer to support their IT needs.
- Assisting in issuance and collection of property, assisting with office moves, and other related help desk duties.
- Occasionally assist Tier I specialists with ticket triage.
PM21
Requirements :
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
PIfb4fffbde704-26276-33022716
