HR Help Desk Specialist - Cleared

RDTS is seeking an HR Specialist to support our Department of State contract in Washington, DC. The HR Specialist will be responsible for providing Level II support via phone, email, and MS Teams to Department of State (DoS) users who report Human Resource (HR-related) inquiries. This position is hybrid, full-time with standard office hours (i.e. 8:00am-5:00pm), and available immediately.

Responsibilities:

• Work in 2 Call Tracking systems: ServiceNow & GTM Next.
• Provide support for multiple Human Resource (HR-related) applications to include Performance Next, Case Management, etc.
• Serve as the second level and escalation point of contact supporting specific Department of State (DoS) HR-related actions (e.g. employment, personnel records, job evaluations).
• Effectively communicate and collaborate with both the Tier I analysts and IPMS application-support SMEs on HR-related issues (e.g. Performance Next).
• Disseminate information to Tier I and other pertinent parties relating to Release Notes, updates on potential issues, bugs, or user stories. Ability to communicate effectively with all levels of employees to include Contract management.
• Strong interpersonal skills to include effective listening skills, use good judgement and the ability to work independently or as part of the team.
• Collaborate to build a good working relationship with other DoS support groups.
• Ability to serve as a presenter for any Help Desk webinars, trainings, related to Performance Next or other HR-related applications.

• Active Security Clearance
• Experience in Human Resources (HR) processes such as, but not limited to Onboarding, Performance Management & Case Management.
• ServiceNow & GTM Next experience is preferred, but not required.
• Ability to process and resolve Human Resources inquiries submitted to the GTM Help Desk via troubleshooting not just easy, but complex, time-consuming issues.
• Possess a basic understanding of Performance Management and how managers track and monitor performance.
• Knowledge of Onboarding topics such as policy, benefits, and new hire documents.
• Experience with Case Management processes and escalation procedures.

Desired:

• Have either an associate degree, Bachelor of Science degree (BS) in human resources, business and communications or relevant work experience.
• Intermediate to advance level of MS Office Suite software (e.g., Word, Excel, Outlook, PowerPoint, and Teams.
• Must be able to troubleshoot complex HR-related issues or collaborate with Tier II/Tier III to resolve.
• Must have excellent verbal, written, communication and presentation skills.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.