What are the responsibilities and job description for the Front Desk Receptionst position at RightNow Media?
Job Details
Job Description
About RightNow Media
RightNow Media's mission is to work with the global church to inspire people to love others before self and Christ above all. We serve the global church by providing streaming video resources that inspire and equip people to disciple and love others at home, at work, at school, and in their communities. We love teamwork, authentic stories, our families, hard work, and the church.
We have been a Certified Best Christian Workplace by the Best Christian Workplaces Institute for the past five years.
Job Description
The Inbound Receptionist plays a lead role interfacing with both existing customers and prospects. This person makes initial contact with customers that reach out via telephone or the web to request various forms of assistance. Interaction with customers is often via phone but this role is regularly required to greet customers or guests in-person at our office. This person must have a servant’s attitude in dealing with others and a heart to help people.
Essential Duties and Responsibilities:
1. Answer Inbound customer calls.
2. Help customers connect with their assigned RNM representative.
3. Identify appropriate contact person to transfer calls.
4. Assist customers with initial cancellation request notifications.
5. Manage voice messages including returning phone calls and assisting customers as needed.
6. Greeting and check-in visitors.
7. Manage front desk deliveries and receivables.
8. Assist with special projects assigned by their direct supervisor or any member of the ELT.
Skills and Educational Requirements:
1. Good judgment and problem-solving skills.
2. Ability to consistently work well with others.
3. Strong multi-tasking skills.
4. Self-motivated and strong team player.
5. Pleasant demeanor.
6. Knowledge of RightNow Media platforms.
7. Prior experience and skills in customer-facing role.
8. Excellent verbal and written communication skills.
9. The ability to effectively communicate between all teams at RightNow Media.
Organizational Relationship:
The Receptionist reports to the Director of Customer Onboarding. The Receptionist will interact extensively with employees within Customer Success/Sales and other functional areas across RightNow Media both domestic and global.
Benefits & Other Information
Benefits & Compensation
- $18- $20 per hour
- Retirement plan plus employer matching
- Medical, life, and disability insurance plans
- Paid time off
- Paid holidays (including the week between Christmas & New Year)
- Conference and mission trip scholarships
- Family bonding leave
Schedule
Full-time 40 hours
Monday- Thursday: 8:00 AM- 5:00 PM
Friday: 8:00 AM - 2:00 PM
Work Location
Office in McKinney, Texas (This is not a remote position.)
Salary : $18 - $20
