Administrative Assistant

Operations Administrator

Seeking a highly professional, detail-oriented individual to join our team as a Compliance & Customer Service Specialist. In this role, you will manage both customer service responsibilities and play a key role in ensuring compliance with regulatory standards. This position requires someone who can analyze and interpret regulations and legal codes and effectively apply this knowledge when addressing customer complaints and regulatory inquiries. You will also be responsible for drafting well-structured, clear written responses and collaborating with management to implement corrective actions to prevent future issues.

The ideal candidate must possess excellent written and verbal communication skills, strong analytical abilities, and the capacity to interpret complex information into actionable steps for the company. There are significant opportunities for long-term growth, including the potential to move into a team leader role.

Responsibilities:

• Handle inbound customer service calls, resolving issues related to billing, cancellations, and general inquiries.
• Interpret and apply regulatory codes and laws, ensuring compliance with industry standards.
• Draft well-written responses to regulatory authorities, customers, and internal stakeholders, using proper grammar and structure.
• Analyze complaints and regulatory requirements, and work with management to develop corrective action plans to prevent future issues.
• Conduct quality control checks on sales calls to ensure adherence to internal and external standards.
• Collaborate with management on compliance-related matters and ensure proper implementation of corrective actions.

Requirements:

• Ability to analyze and interpret regulations, legal documents, and codes, and apply this understanding to real-world scenarios.
• Experience in customer service, particularly with handling escalated calls and resolving complaints.
• Strong reading comprehension and writing skills, with attention to detail in grammar, sentence structure, and clarity.
• Strong problem-solving and analytical skills, especially in interpreting complex legal and regulatory requirements.
• Ability to communicate effectively with internal teams and regulatory bodies.
• Proficiency in Microsoft Office, particularly Word and Excel, and experience with CRM systems.
• Bilingual (English/Spanish) is a plus, but not a requirement.