Document Control Associate

Responsible for reviewing, auditing, and execution of foreclosure documents for accuracy according to internal policies and procedures as well as external guidelines.

Scope/Responsibilities: Solid knowledge of required job skills, company policies and procedures. Proven ability to apply knowledge to a variety of work assignments ranging in difficulty. Knowledge of mortgage industry practices, procedures and processes. Possesses ability to work with department deadlines. Establishes effective professional rapport with both internal & external customers. Effectively manages time, priorities and resources to achieve goals.

ESSENTIAL JOB FUNCTIONS

• Analyze affidavits and other documents that require execution as part of a foreclosure process to ensure policies and procedures are in place to properly execute documents.
• Handle various inquiries related to the execution of documents in the foreclosure process and coordinate resolution with all necessary parties.
• Ensure accounts are properly documented with actions taken, correspondence, and explanation of rejections, if any in LSAMS and LPS.
• Document loans not able to be executed in LSAMS and LPS and refer the loan to the appropriate firm for correction.
• Ensure compliance with all state, federal, and investor requirements and guidelines.
• Pipeline management includes:
• Completing all document assignments within allotted timeframe
• Following up with other departments and/or local counsel for outstanding items.
• Proper coding and documentation of all processes worked to ensure proper tracking of documents.
• This position may require appearances to depositions or non-jury trials.
• Possible travel to various locations within the United States.
• Reviews and provides HAMP certifications prior to foreclosure sale
• Review all documents for soundness of judgment and overall accuracy per company and federal
• compliance standards.
• Maintain attorney communication via phone, email, and LPS
• Receives foreclosure documents via LPS.
• Prints, reviews, and execute foreclosure documents.
• Maintain a valid Notary license and notarize documents in accordance with state and company
• guidelines.
• Complete annual Document Execution and Notary Certifications per policy
• Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES

• Education & Professional Experience: Typically requires a minimum of 1 year of related work experience. High school diploma or GED equivalent required. Some college and/or Mortgage/Financial services experience a plus. One year customer service experience required.
• Leadership/Hierarchy: Operates effectively under general supervision on routine assignments; receives instructions on new assignments.
• Level of Decision Making: Semi-routine work assignments that sometimes vary outside of established routine. Takes ownership of problems and determines a solution.
• Individual/Customer Impact: Decisions and actions have impact on success of team or department. Scope of work occasionally impacts assigned business area and/or its processes; ability to demonstrate positive impact on customer experience.
• Communication: Proficient in verbal and written form as appropriate for varying audiences; ability to prepare clear written correspondence.
• Technical Proficiency: Demonstrate intermediate computer and software skills necessary for job function. Exposure to mortgage-specific software. Familiarity with Microsoft Office