What are the responsibilities and job description for the IT Service Delivery Manager position at RightStaff Technical Resources?
Job Details
Job Title - "IT Service Delivery Manager"
Full-Time
Location - Fort Worth TX- 76102 ( Onsite 5 days a Week ) -- No more than 45 minutes from client location Max
Main Skills
- Jira
- ITIL
- Managed over 10 people
Position Summary:
The client has an exciting opportunity for a service-oriented technical engineer who enjoys assisting internal customers derive value from our digital footprint. A successful Support Technician will enjoy solving technical challenges that enable enhanced productivity using end-user computing technology. Our ideal candidate will bring a breadth of experience configuring and implementing computing technologies that simplify the work lives of our diverse set of internal customers. Specifically, s/he will have support experience with the Microsoft ecosystem of end-user computing systems and tools, including (but not limited to) Windows 10/11, M365, Defender, Intune, and Teams/Admin/Phones. This individual will also be responsible for ensuring non-Microsoft tools and applications are engineered to adhere to our core set of operating and computing standards. Exposure to Mainframe operations is preferred.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Serving as a Level 1 support technician, resolving end-user computing issues
- Participate in incident triage sessions, applying expertise to drive to incident resolution
- Present continuous improvement opportunities where applicable in the Microsoft ecosystem.
- Drive standardization and automation within the Windows endpoint ecosystem
- Serve as an on-call support technician on a pre-determined schedule
Qualifications:
- 2 years supporting the Windows Operating System (Win10/11)
- 2 years supporting the Microsoft Office (M365) set of applications and tools
- 1 years leveraging Intune (SCCM) to apply endpoint configuration standards in an enterprise
- 1 years supporting Microsoft Teams in an enterprise
- 1 years supporting the Microsoft endpoint protection security platforms (i.e. Defender)
- 1 years of participating in technical triage sessions
- 1 year of working with an Incident Management System (i.e. JIRA)
- SAP support experience is preferred
- Strong oral and written communication skills
- Affinity for learning new technologies and applying those learnings to enhance the organization
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $120,000 - $140,000
