Project Manager

Project Manager, Implementation

The Implementation Project Manager is responsible for leading and managing successful deployment across various healthcare customers, ensuring seamless integration, timely execution, and customer satisfaction. This role involves working closely with customers, engineering, client partners and internal stakeholders to implement solutions that ensures operational efficiency, aligns with business goals, and enhances customer satisfaction through seamless onboarding and adoption.

What you ll be doing?

Project & Program Management:

• Plan, execute and oversee the end-to-end implementation of the Smart Data Solution products, ensuring projects are delivered on time, within scope, and within budget.
• Identify potential risks and develop mitigation strategies to ensure smooth implementation.
• Develop scalable processes for managing multiple concurrent implementations across different healthcare customers.
• Work closely with Product and Engineering teams to refine implementation workflows, resolve technical roadblocks, drive automation, and enhance system integrations.
• Develop and manage a detailed project plan to align with budget and forecast
• Organize project update meetings and associated agendas
• Track project deliverables, dependencies, and due dates
• Manage change control, issues/risk management and reporting
• Manage project team escalations for resolution
• Maintain communication between all team members regarding due deliverables, and make appropriate adjustments to ensure that all due dates are met

Customer & Stakeholder Management:

• Serve as the primary point of contact for clients throughout the implementation process.
• Conduct client needs assessments, gap analyses, and workflow mapping.
• Facilitate regular status meetings, progress reports, and executive briefings.
• Train end-users and provide support to optimize system adoption

Technical & Process Integration

• Assist in translating business rules into technical specifications
• Evaluate business problems and align process and technology solutions to meet client business goals and objectives
• Build testing plans and assist during testing phases.
• Troubleshoot and resolve technical or operational issues during deployment.

Performance Monitoring & Continuous Improvement

• Track key performance indicators (KPIs) to measure project success.
• Gather feedback from clients to improve future implementations.
• Document best practices and lessons learned for process enhancement
• Leverage analytics and reporting to identify inefficiencies and implement data-driven process improvements.
• Identify opportunities for automation, self-service tools, and technology enhancements to streamline implementation.

Education and Experience

• 3 years of experience in software implementation, project management, or professional services, preferably in healthcare technology
• Proven experience leading complex, multi-stakeholder software implementations.
• Expertise in project management methodologies (Agile, Scrum, Waterfall, etc.).
• Strong understanding of customer success, onboarding, and software adoption strategies.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to analyze data and metrics to drive strategic decisions and process improvements.

Technical Skills

• Knowledge of cloud-based SaaS deployment, system configurations, and implementation best practices.
• Familiarity with SQL, data migration processes, and healthcare data security protocols.
• Experience with project management and implementation tools like JIRA, Salesforce, Smartsheet, Clarity, or similar platforms.
• Previous experience working in high-growth or fast-paced SaaS environments.
• PMP, PMI-ACP, or similar project management certification is a plus.
• Understanding of AI/ML applications in healthcare is a plus.