Business Analyst

Responsibilities:

• Identify functional and non-functional requirements for information technology projects and programs using industry standard analysis techniques such as data flow modeling, workflow analysis, and functional decomposition analysis.
• Prepare, review and update requirements, specifications, business processes and recommendations for proposed solutions using standard templates.
• Work closely with the DOT business units and subject matter experts in definition, testing, training, implementation, and support of functional requirements.
• Solicit requirements through interviews, workshops, surveys, and/or existing systems documentation or procedures.
• Identify and document existing system deficiencies.
• Participate in meetings with both technology and business teams to facilitate the understanding, clarification, and implementation of requirements.
• Create/revise/own analysis artifacts and deliverables such as process maps, business requirements, business rules, user stories, user workflows, use cases, user interfaces, screens, and acceptance test cases.
• Understand client organization's direction, structure, business issues and data challenges.
• Define and/or contribute to roll-out strategies.
• Devise and participate in client training of new applications.
• Manage client expectations effectively and communicate effectively with clients to identify needs and evaluate alternative business solutions with project management.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Assist in the facilitation of team and client meetings.
• Understand how to communicate difficult/sensitive information tactfully.
• Promote active listening with team members.
• Prepare written business correspondence that is coherent, effective, professional, and engaging.
• Possess understanding in the areas of application programming, database, and system design.
• Understand how legacy and web-based systems interface with each other.
• Define and set standards/templates for acceptance test cases, acceptance testing and test matrices.
• Define acceptance test conditions and develop accurate/complete test plans.
• Ensure issues are identified, tracked, reported on, and resolved in a timely manner.
• Conduct acceptance testing efforts according to plan.
• Work independently with clients to define concepts and under direction of project manager.
• Understand the necessity of project standards and apply them consistently.
• Understand how various issues affect each other and the outcome of projects.
• Develop internal and external meeting objectives and agendas.
• Prioritize multiple tasks effectively and demonstrate the ability to cooperate with a variety of people and achieve results.
• Communicate needed changes to development team.

Mandatory Skills/Experience:

• BA/BS degree or equivalent, in a technology related field or other degree preferred.
• 5 years’ experience specifying, analyzing and documenting requirements for mission critical business applications in a web/client-server environment.