Commercial Operations Associate

ABOUT THE ROLE:

At Rightway, we're transforming healthcare. We need a Sales Operations Associate to help power the efficiency and success of our Commercial team. In this role, you'll streamline processes, optimize sales technology, and own reporting that drives smarter decision-making.

This role is for someone who loves solving problems, thrives on building scalable systems, and is passionate about data and automation. You'll work at the intersection of sales, operations, and technology, ensuring our team is working smarter, not harder.

WHAT YOU'LL DO:

• Enhance sales processes—identify bottlenecks, implement scalable improvements, and ensure seamless execution.
• Optimize Salesforce—own data integrity, automation, and reporting to improve efficiency and decision-making.
• Develop reports & dashboards—track sales performance, pipeline movement, and forecasting accuracy.
• Manage sales tech stack—maintain and integrate tools like Outreach.io, Sales Navigator, and Seamless.ai.
• Support deal execution—assist sales team members with pipeline cleanup, data insights, process guidance, and tool utilization.
• Partner with Sales Training—provide operational support for onboarding and enablement initiatives as needed.
• Document & refine standard operating procedures—ensure processes are clear, repeatable, and continuously optimized.
• Collaborate across teams—work with Sales Leadership and Commercial teams to drive efficiencies.

WHO YOU ARE:

• 2-3 years of experience in Sales Operations, Revenue Operations, or Business Analytics.
• A Salesforce expert, with skills in automation, reporting, and data management.
• Analytical, detail-oriented, and able to translate data into actionable insights.
• A structured problem-solver, skilled in process optimization and tech stack efficiency.
• A proactive, team-first collaborator, ready to support sales in closing more deals.

EXTRA CREDIT:

• Salesforce Admin Certification
• Experience with BI tools (Looker, Tableau, etc.)
• Knowledge of sales automation tools (Outreach.io, Sales Navigator, etc.)
• Background in healthcare, SaaS, or high-growth startups

BASE SALARY:

$70,000-$110,000/yr

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We're headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a "yes, and" mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.