What are the responsibilities and job description for the Billing Support Specialist - Internal Posting position at Rightworks?
Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning around-the-clock support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms and technology companies. Thousands of Firms and SMBs count on us to run their business every day.
We have a great team, we’re growing fast, and have a winning culture based on innovation, teamwork, and mutual respect.
Job Overview
We are looking for a proactive and customer-focused Billing Support Representative to join our team. In this role, you’ll be the first point of contact for our customers regarding billing inquiries. You will be handling phone interactions, addressing the needs of various entities, and navigating diverse procedures. This position is perfect for someone with a positive attitude, a desire to learn, and a drive to grow within a dynamic and fast-paced environment.
Note: This is a hybrid position, with the potential for up to 2-3 days per week in our Nashua, NH headquarters depending on location.
Key Responsibilities
To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer a generous PTO bank, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing volunteer paid time off. We are proud to be an Equal Opportunity Employer!
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.
We have a great team, we’re growing fast, and have a winning culture based on innovation, teamwork, and mutual respect.
Job Overview
We are looking for a proactive and customer-focused Billing Support Representative to join our team. In this role, you’ll be the first point of contact for our customers regarding billing inquiries. You will be handling phone interactions, addressing the needs of various entities, and navigating diverse procedures. This position is perfect for someone with a positive attitude, a desire to learn, and a drive to grow within a dynamic and fast-paced environment.
Note: This is a hybrid position, with the potential for up to 2-3 days per week in our Nashua, NH headquarters depending on location.
Key Responsibilities
- Customer Support: Respond to inbound customer calls regarding billing questions, account discrepancies, and payment inquiries.
- Problem Resolution: Investigate and resolve billing issues by analyzing accounts and collaborating with internal teams as needed.
- Multitask Across Entities: Manage billing processes across different customer entities, ensuring compliance with specific procedures and policies for each.
- Documentation: Accurately document customer interactions, resolutions, and follow-up actions in the system.
- Process Adherence: Understand and follow unique billing workflows, adapting to various internal and external requirements.
- Team Collaboration: Work closely with other departments such as Accounts Receivable, Customer Success, and Sales to ensure seamless billing operations.
- Continuous Learning: Stay up to date with new procedures, tools, and best practices to improve efficiency and service quality.
- Education: High school diploma or equivalent required. Associate’s or Bachelor’s degree in Business, Finance, or related field is a plus.
- Experience: Previous experience in billing, customer service, or a similar role preferred.
- Skills:
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritize effectively.
- Exceptional attention to detail and organizational skills.
- Proficiency in using billing software and general office applications (e.g., Microsoft Excel, Word).
- Ability to remain calm under pressure and maintain a positive, professional demeanor.
- Mindset: A genuine eagerness to learn, adapt, and take on new challenges.
- This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.
- Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.
- Relocation will not be offered for this position.
To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer a generous PTO bank, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing volunteer paid time off. We are proud to be an Equal Opportunity Employer!
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.
